Multiple views of same Camera

[beck peter_329808948686976]

I have 5 POE cameras and 2 wifi cameras. Sometimes when I open the mobile app on either a iPhone or iPad, the wifi camera’s show up multiple times. It’s very random, at times just the two show up, others maybe one of the two are duplicated or sometimes both are. Their location in the 9 pane view is random too. Thoughts?

[Cynthia_124785627824270]

Please make sure that the version of your APP is the latest one. Please also upgrade your cameras to the latest firmware.

[james1549_342697892462735]

From my limited experience, I noticed that if my WiFi cameras are recording to the NVR, they will come up twice on the app. If I remove them from the NVR (channel none) then they only show up once.

James

[Cynthia_124785627824270]

If your camera is connected to the router, and also add to your NVR, on your APP, it will appear as a camera under your NVR, and it will also appear as a separate camera. You can disable Auto-add device automatically function on your APP, and then delete the separate camera. After that, the camera will not appear as a separate device on your APP.