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    Argus 2 stopped working over 3/4G

    Reolink Client & APP
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    • garry.ellsmore_72576112430
      garry.ellsmore last edited by

      As of today I can no longer view my Argus 2 camera (I has the Solar panel also) over 3/4G in the Andriod App (Ver 4.5.1.0) it works fine over wifi but fails on 3/4G, I also have 2 C1 pro cameras on the same network which are fine over either wifi or 3/4G, I have just ordered one more Argus 2 with solar panel and hope this can be rectified prior to my next cameras arrival.


      Thanks
      Garry

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      • garry.ellsmore_72576112430
        garry.ellsmore last edited by

        Strangest thing, today every thing is working again, not even a reboot on the router, its just working again, no idea what happened!!!!!

        1 Reply Last reply Reply Quote 0
        • Lisa_71247085675
          Lisa last edited by

          Our server for Argus camera went down for 6 hours and now it comes back to work again. Sorry for the inconvenience caused!

          1 Reply Last reply Reply Quote 0
          • Guest
            Anonymous last edited by

            Hi Reolink,

            I have been experience the exact same issues today (Jun 19th). I live in Australia. Can you let me know if your server when down again..

            Thanks,

            1 Reply Last reply Reply Quote 0
            • Jeff Norris_73849881249
              Jeff Norris last edited by

              I have noticed the same issue over the past several hours (in USA). Server issue??

              Thanks,
              Jeff

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              • jordan.yee89_72272246395
                jordan.yee89 last edited by

                I'm getting the same problem all day today in New Zealand.

                Any update?

                Works perfectly on Wifi but cannot connect when trying via 3G/4G on multiple different cellphone carriers.

                1 Reply Last reply Reply Quote 0
                • garry.ellsmore_72576112430
                  garry.ellsmore last edited by

                  Same here in Adelaide Australia

                  1 Reply Last reply Reply Quote 0
                  • v_yung_74174150584
                    v_yung last edited by

                    Same in Sydney Australia.

                    1 Reply Last reply Reply Quote 0
                    • Guest
                      Anonymous last edited by

                      I am experiencing this issue in Canada today as well. Worked last night. Connection Failed today.

                      1 Reply Last reply Reply Quote 0
                      • Guest
                        Anonymous last edited by

                        It would be awesome if Reolink had a system status page on their site so we can see if there are currently any system issues.

                        1 Reply Last reply Reply Quote 0
                        • kavd_74183092166
                          kavd last edited by

                          Is the server down again?

                          1 Reply Last reply Reply Quote 0
                          • Guest
                            Anonymous last edited by

                            Why is the video stream to our phones dependent of reolink servers?

                            1 Reply Last reply Reply Quote 0
                            • Guest
                              Anonymous last edited by

                              Their servers handle the transcoding of the video to stream it to your devices.

                              https://www.wowza.com/blog/what-is-transcoding-and-why-its-critical-for-streaming

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                              • Tony_71952148968
                                Tony last edited by

                                All my cameras have stopped working over 4g. Argus 2 and C1 Pro.

                                New Zealand here.

                                When will this be fixed? Been almost 24 hours now.

                                1 Reply Last reply Reply Quote 0
                                • Ron_66757329615
                                  Ron last edited by

                                  All my cameras have stopped working over 4g.
                                  When will this be fixed and next time would be nice if reports went out to users.
                                  This isn't the first time happening.

                                  1 Reply Last reply Reply Quote 0
                                  • redriver2005_74215965680
                                    redriver2005 last edited by

                                    New Zealand here as well. Cannot connect to my Argus 2 through the APP remotely today. I thought it's to connect from my phone to Argus 2 directly. Didn't think of they were connected through server.

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                                    • Guest
                                      Anonymous last edited by

                                      It has been at least 24 hours since the disconnection Worldwide. Can anyone from Reolink reply this thread?

                                      1 Reply Last reply Reply Quote 0
                                      • kandans_74218165236
                                        kandans last edited by

                                        Same here in Canberra, Australia. Not working if connected through 4G or different WIFI network.

                                        1 Reply Last reply Reply Quote 0
                                        • we3lsc_74222742519
                                          we3lsc last edited by

                                          Same here in USA. If I cannot view live stream over my LTE, then what’s point of buying/using these cameras? And WHY IN THE WORLD would I want my video to be transcoded on a streaming server that continually goes down? I wouldn’t! Is there a way to bypass this?? All my other cameras work JUST FINE (not Reolink brand) over my LTE as it works through my WiFi and not it AND a non working transcoding streaming server.

                                          1 Reply Last reply Reply Quote 0
                                          • jordan.yee89_72272246395
                                            jordan.yee89 last edited by

                                            Back up and running for me now 🙂

                                            1 Reply Last reply Reply Quote 0
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