Blue Iris is automatically changing my frame rate

[andrew@carmelbythesea_5901343842]

I am using a 7 cameras a mix of 411S and 422s. My NVR is the current release of Blue Iris and I have the current firmware installed. I usually set the frame rate to 20fps.

The video quality is really great, but I have a frame rate problem. Every morning, I find cars passing my front gate are blurred in the captured video (the cars look like the shutter speed is too slow). When I check Blue Iris I find blue iris is automatically changing my frame rate to 21fps or 22fps. I set the frame rate back to 20 and all is OK until the next day. BTW, I have some cameras cloned and often each clone has a slightly different frame rate!)

I understand that Reolink need to provide a means to adjust the iframes in the video in the firmware, when can we expect this to be available as changing all the frame rates everyday is driving me crazy.

Andrew

[andrew@carmelbythesea_5901343842]

I am thankful that I purchased all my cameras from Amazon, because now all of them are going back and I'll get a product that actually works.

Without iframe adjustment these cameras are useless with Blue Iris, so they are not going to work for me.

Quote from Reolink on Twitter:
"Our R&D team decided not to add i frame interval adjustment, considering that it'll cause some trouble and bugs for users."

[andrew@carmelbythesea_5901343842]

I am thankful that I purchased all my cameras from Amazon, because now all of them are going back and I'll get a product that actually works.

Without iframe adjustment these cameras are useless with Blue Iris, so they are not going to work for me.

Quote from Reolink on Twitter:
"Our R&D team decided not to add i frame interval adjustment, considering that it'll cause some trouble and bugs for users."

[bradbrugger_23673507123]

Andrew,

I am in the same boat as you, I have 7 410's and 1 420 from amazon. What are you going to get when you return them? This is really disappointing because the cameras put out a good quality feed.

[andrew@carmelbythesea_5901343842]

Andrew, I am in the same boat as you, I have 7 410’s and 1 420 from amazon. What are you going to get when you return them? This is really disappointing because the cameras put out a good quality feed.

Brad,

<span style="color: #000000;">I returned some and moved others to less important locations and am trying out a couple of Dahua  IPC-HFW4431R-Z (2.7mm~12mm) they are about $120 on Amazon. They are not a better build quality than the equivalent Reolink 411S and both are IPC but the Dahua firmware is more flexible and has control over iFrames, which fixed all my Blue Iris issues with frame tearing, wandering frame rates and blurring. I have compared both side by side, the image quality is pretty much identical when you encode with Baseline setting, but on the Dahua you can switch to High Quality and the image quality then moves ahead of the 411S.</span>

I am sad that I am having to mix cameras and do not understand why Reolink feel it is not necessary to provide a feature that all other vendors provide as a matter of course. But until they provide a fix, they are not something I would buy again to use with Blue Iris.

Andrew

[Guest]

Hi all

Firstly, thank you very much for your support and feedback.

Since we did not succeed to recur reported Reolink cameras issues with Blue Iris, we've been trying to collect more information and cases relevant so we can fully understand the situation and better solve the problem.

We appreciate it very much if you can send us email to support@reolink.com providing information below:
Reolink camera model:
Reolink camera build number:
H.264 profile of Reolink camera:
Blue Iris version:
camera setting on Blue Iris:(example screenshot as below)

record setting on Blue Iris:(example screenshot as below)

video setting on Blue Iris:(example screenshot as below)

description:

if possible, any short video to show the problem would be really helpful and highly appreciated.

Again, please feel free to send us email to support@reolink.com if any question or request. Reolink is always willing to improve our service and products.


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