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I have a new RLC-423 5MP camera sitting on my desk. I wanted to make sure it was running the latest and greatest firmware before installing it outside. I applied Version 372_19032215 which, according to Reolink Support, is the latest. However, after doing so, the PTZ controls became finicky and I lost all night vision. Infared lights disappeared.Though support tries to be helpful, the time difference and work schedules have made contact with them nearly useless so a great deal of time has been lost and I am no closer to resolution.If anyone can provide any insight to fixing this issue, I would certainly appreciate it.After applying this version, the Device Info now shows the camera Model to be a C2 Pro. The download link indicates that this firmware is for both the C2 Pro and the RLC-423 5MP but there is something odd with the camera being tagged with an improper model name/number.In any event, the camera worked better out of the box with an outdated firmware version.
oh its really intresting info
Sorry for any inconvenience caused. Our RMA team is processing with your issue and we will replace a new camera for you. Please pay close attention to the update of the email. Thank you for your patience and understanding.
Hi Carl,Thanks but Yogurt has emailed me and is sending mixed signals. Both my C2 Pro and RLC-423 cameras have been rendered somewhat useless by, what I believe to be, a defective firmware upgrade. They have both lost all night vision capabilities and the PTZ on the RLC-423 is now dodgy. They say they will replace them but we are in disagreement over who pays return shipping fees. None of what led to this outcome was within my control. Both are the 5MP models and due to very slow responses from tech support, this is taking way too long to resolve. I have even offered to provide a credit card to facilitate an advanced exchange, but no response to that offer either. Maybe you can help in this regard. Thanks,Chris
Hi Chris,Sorry for the long journey to replace the camera. I've forward your opinion on the replacement freight to our RMA team, they will negotiate with you and provide you a perfect solution. Thank you for supporting Reolink. Have a wonderful day:)
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