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Hi so I have a camera that has an old ip address not connected to this network so I couldn't click on device settings to change it. So I deleted it and clicked the reset button on the camera, but when I scan local area network the camera doesn't show up. There were 5 other cameras that I was able to transfer over from the old network to the new one just by changing their IP address, but I can not manage to get this one to work. What should I do?
I think you may not have reset the camera correctly. Please refer to this guide and reset it again-https://reolink.com/faq/reset-reolink-camera/ After that you scan the local network and it should come up.
Yes I followed the reset guide multiple times but I can't see any of the cameras when I click scan device in LAN. I thought maybe the problem might be that it was a really old version of the client, so I uninstalled it and installed the latest windows version. So now none of the cameras show up and when I scan the LAN or reset them they don't show up. I don't think the problem could be that they are no plugged in right because some of them were working just fine before I uninstalled the reolink client and installed the latest version. Is there another way to discover cameras besides scan LAN?*Edit the cameras work when I type in their IP address and log into them in a web browser, and I can manually get them to show up in the client. Going to see if this works for all of them
Ok yes manually entering the IP and log in information via modify device worked and now those cameras are working great. 1 of the cameras is going in and out though, but only in the client. The camera works fine in a web browser or a phone. I even tried changing its IP address but it still disconnects every couple of seconds. When I click on the general network information in the client all the static stuff I put in goes blank and if you type anything it says network query status fails. I can see all its information fine on a web browser though
The client software couldn't scan and find the cameras maybe because there is anti-virus software running on the computer that blocks the scan. I'm glad you managed to input the IP address into the client and get them to display. Since you mentioned one of the cameras is having problems on the client software, may I know the version of the client software? And can you upgrade the firmware of the camera via the web client portal? Also, the model of this camera is? It's a wifi camera?Thanks.
Got the information for you, thanks for the help! The camera that is constantly disconnecting is IRLC-410. The version of the client that the Windows 2012 server is running is 2.2.12. I downloaded the latest firmware and I'm trying to update the camera. Does it usually take a while? After about 20 minutes it didn't change from 0% so I cancelled the update.
Could setting the camera to DHCP instead of giving it a static IP address solve the issue?
You can try logging in via Chrome browser and then execute firmware upgrade-https://reolink.com/faq/browsers-can-you-use-to-see-videos-captured-by-reolink-cameras/
I upgraded the firmware on my web browser but it still constantly disconnects on the client on Windows Server 2012. When I try to look at settings I get users query failed. When I look at the recordings they are only a few seconds long instead of 15 minutes. (I'm guessing bc of the constant disconcerting?) The camera is still logging in and out constantly, but just on the client. Is there any point to factory resetting the camera since upgrading the firmware already does that?
Tried restoring it and that did not fix the problem. I'm going to try and look at the wiring again, but there shouldn't be anything wrong with the ethernet connection because all the other cameras we have of the same model are working fine, and a few weeks ago this camera did not have a stuttering problem. If it's faulty equipment is there a chance we could send it in to get looked at or exchange it?
Oh now that I actually take a look at performance the ethernet throughput is 0KB/s per second while the rest of the cameras get around 600-700, maybe it is our wiring.
Update it was the POE port. I moved the camera to a different port and it works great now! I will be needing to use the port in the future or one of the additional 4 ports we have that look like they are closed or turned off. I'm not 100% sure I know how to open it or one of the other 4 ports that are currently not being used so that any new cameras we get will work with them
Is it the 8-channel PoE NVR you got? If so, please write to our support and report this. If we verify the faulty port problem with your assistance, we'll help you claim the warranty.
No it's this model I believe https://www.amazon.com/WS-POE-12-48v120w-12-port-Poe-injector/dp/B0098SMH4WI'm not even sure if the port itself if faulty or if there is some setting somewhere that's off.
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