Unable to login to the doorbell via Mac App

[Steve of 2620_403912276062381]

Hello,

Hoping someone can help. I've set up my new POE reolink doorbell via the ios app and set a password. Works fine on my iphone.

However, I cannot login to the doorbell via the mac app. I can see my other two cameras fine. The doorbell has been detected but I keep getting login failed on the doorbell. I have set the username and password using the same credentials I used on the iOS app.

Have I missed something?

[joseph_1979]

@steve-of-2620_403912276062381 Strange. Try to change it to a simple one (just characters).