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    RLC-411WS streams 10 times slower than other cameras on the same network

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    • dkremer_182486868963465
      dkremer last edited by

      My RLC-411WS streams very slow (under Performance the Ethernet port throughput only shows 117 KB/s). The Clear stream is very choppy, only Fluent works. I have tried this camera with both the physical ethernet cable and with Wi-Fi, all with the same result. This problem exists on Reolink macOS app, Reolink iOS app, and Reolink Web interface.

      I also have a RLC-511WS on the same network which streams fast and shows Ethernet port throughput of over 1 MB/s.

      I also have a RLC-410W-5MP on the same network which streams fast and shows Ethernet port throughput of over 1 MB/s.

      All cameras are on the same network in the same location. Only the RLC-411WS is extremely slow. The RLC-411WS is Hardware Version IPC_3816M and Firmware Version v2.0.0.1441_19032108.

      Why is the RLC-411WS streaming 10 times slower than the other cameras?

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      • dkremer_182486868963465
        dkremer last edited by

        See screenshots from router showing slow camera and other fast camera
        Screen-Shot-2020-03-20-at-8.24.56-PM.png
        Screen-Shot-2020-03-20-at-8.24.32-PM.png

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        • Cynthia_124785627824270
          Cynthia last edited by

          Dear friend, it is suggested to submit a request to our support center:https://support.reolink.com/hc/en-us/requests/new

          Our support team will help you to check this issue, thanks.

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