Unable to connect one of my cameras to existing cable.

cleighton3373

Afternoon everyone,
I purchased the following system which arrived yesterday- Reolink 5MP HD PoE Security Camera System 8CH NVR 24/7 Recording K8-520B2D2-5MP. it's a new build house and most of the cables were installed during first fix. Out of the box and cameras installed within a few hours. I am unable to get one of the cameras working, I have tested the cable using a network cable tester and all the lights are synched. I tested the camera using a patch cable to the NVR and it's fine.
The two RLC 522 cameras have fogged up internally, but I have emailed reolink support in relation to these.
Does anyone have any suggestions?
Thanks

Cynthia

Please exchange the cable and the port to have a try. You can also reset the camera.
If you have a monitor that is connected to the NVR, please go to the IP channel to check the status of that camera. Is it offline or connection failed, or something else?