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    RLC-520a triggers alerts for masked area

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    • eliaschief_130980308959420
      eliaschief last edited by

      I have setup my first RLC-520a, activated push notifications and setup the other motion/recording options. One area is masked off to ignore motion but I'm getting notifications and the camera is recording people walking in the area that I've masked.

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      • earl_367454836699266
        earl last edited by

        Masking is for privacy, you need to go to motion detection and then motion zones.

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        • eliaschief_130980308959420
          eliaschief last edited by

          That's what I did. Sorry, I got the lingo wrong.

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          • Cynthia_124785627824270
            Cynthia last edited by

            Please contact our support team at support@reolink.com, and attach the screenshot to show the system information of the camera. Our support team will check if the camera needs to be upgraded.

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