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    RLC-410WS Night vision not working

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    • Guest
      Anonymous last edited by

      I've had 2 RLC-410WS's up for about 3 days now and I love them and was considering getting a few more, how ever the night vision in one of my two models has stopped working.

      As the sun started setting this evening, the camera appropriately switched to greyscale, how ever the image got darker and darker as the dusk settled in, now it's pitch black, minus some noise.

      I went outside and checked it out, the IR LEDs are on normally and I could see the flash of my phone on the stream when I was standing in front of it.

      (not sure if it's related, but there has been a crescent halo in previous nights with this camera.)

      This is an immediate security concern of mine, what do?

      Things I've tried:
      Image settings in the Reolink Client
      Remote reboot
      Power reset
      Firmware update - failed (Firmware is already updated to the latest)
      Importing profile (from the working camera.)

      Guest 1 Reply Last reply Reply Quote 0
      • Guest
        Anonymous @Anonymous last edited by

        I’ve had 2 RLC-410WS’s up for about 3 days now and I love them and was considering getting a few more, how ever the night vision in one of my two models has stopped working.

        As the sun started setting this evening, the camera appropriately switched to greyscale, how ever the image got darker and darker as the dusk settled in, now it’s pitch black, minus some noise.

        I went outside and checked it out, the IR LEDs are on normally and I could see the flash of my phone on the stream when I was standing in front of it.

        (not sure if it’s related, but there has been a crescent halo in previous nights with this camera.)

        This is an immediate security concern of mine, what do?

        Things I’ve tried:
        Image settings in the Reolink Client
        Remote reboot
        Power reset
        Firmware update – failed (Firmware is already updated to the latest)
        Importing profile (from the working camera.)

        1 Reply Last reply Reply Quote 0
        • Guest
          Anonymous last edited by

          The LEDs turn on and I've already tried manually changing the picture mode. There are no lights near by.

          Guest 1 Reply Last reply Reply Quote 0
          • Guest
            Anonymous @Anonymous last edited by

            The LEDs turn on and I’ve already tried manually changing the picture mode. There are no lights near by.

            1 Reply Last reply Reply Quote 0
            • Guest
              Anonymous last edited by

              Both cameras working correctly at night a couple nights ago...
              undefined

              1 Reply Last reply Reply Quote 0
              • Guest
                Anonymous last edited by

                Camera in the evening...
                undefined

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                • Guest
                  Anonymous last edited by

                  Camera at dusk...
                  undefined

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                  • Guest
                    Anonymous last edited by

                    Camera at night...
                    undefined

                    Guest 1 Reply Last reply Reply Quote 0
                    • Guest
                      Anonymous @Anonymous last edited by

                      Camera at night…

                      1 Reply Last reply Reply Quote 0
                      • Guest
                        Anonymous last edited by

                        Here, sorry I've been busy.
                        undefined

                        Guest 1 Reply Last reply Reply Quote 0
                        • Guest
                          Anonymous @Anonymous last edited by

                          Here, sorry I’ve been busy.

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                          • Guest
                            Anonymous last edited by

                            The UID for the camera?

                            Guest 2 Replies Last reply Reply Quote 0
                            • Guest
                              Anonymous @Anonymous last edited by

                              The UID for the camera?

                              1 Reply Last reply Reply Quote 0
                              • Guest
                                Anonymous @Anonymous last edited by

                                The UID for the camera?

                                1 Reply Last reply Reply Quote 0
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