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    RLC-410WS Audio Issue

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    • Guest
      Anonymous last edited by

      I just purchased the Reolink RCL-410WS WiFi IP camera. I'm having issues with the microphone audio. I have the "Record Audio" check box checked in the Encoding option for both the Clear and Fluent streams. I do hear audio but is sounds like a train making a "put, put, put" sound. Any help you can give me would be greatly appreciated.

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      • Guest
        Anonymous last edited by

        Hi ! The "put put put" sound is just what you hear in previewing or playback too? Are you using our Reolink Client or some other software? If it's possible, please show us your configurations and email them to support@reolink.com.

        Thanks.

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        • Guest
          Anonymous last edited by

          Thank you for the fast response. I hear the "put, put, put" in the PC Reolink Client software in live preview mode. I have not tried the playback mode yet. I will email the configuration file to tech support. Thank you.

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          • Guest
            Anonymous last edited by

            I just captured a recording and played it back in the PC Reolink Client software and it makes the "put, put, put" sounds on the recorded .264 file as well.

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            • davee223_16134981217
              davee223 last edited by

              Were you able to get a solution, I am having the same issue with one out of three cameras RLC 410ws?

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              • dan10101_16710014628
                dan10101 last edited by

                I'm having the same problem since upgrading to the 16070800 firmware.    It sounds like a muffled Gatling gun, very consistent tone and pattern.  This is for my RLC-410 and RLC-420 cameras.

                Thanks,
                Dan

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                • Guest
                  Anonymous last edited by

                  Hello Dan,
                  May I know what's the operating system of your computer? If it is a windows computer, please also try to upgrade the client software to the latest version(V7.1.2.40) and see whether that will help. You may download the software by referring to Software Download page.

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                  • gregbjames_13853474197
                    gregbjames last edited by

                    I had this problem on both Windows 10 and Mac OS. Upgrading the client software solved my problem.

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                    • davee223_16134981217
                      davee223 last edited by

                      The client upgrade solved my audio issues also with Reolink client, but I can no longer record or do live view audio from my onvif compliant NVR.  Has anyone else seen this or have a work around?

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                      • Guest
                        Anonymous last edited by

                        I had other issues with the Reolink Camera. Haven't tried the audio recording yet but I can hear outside noise. The camera's are great for viewing and keeping tabs on things while you away. But I felt like I was the Beta tester for these cameras. I think Reolink should have put more thought into this camera before they released it. Firmware glitches, wrong software updates. Poorly written Instructions, poorly written and confusing option menus. Just my 2 cents worth.

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                        • dan10101_16710014628
                          dan10101 last edited by

                          Admin,  Thanks for the quick response.  Upgrading the software did seem to get rid of the noise.  BTW, I"m running Win 10.   version 1511.

                          So far I'm liking your cameras and software.

                          Thank again,

                          Dan

                           
                          01_20160907134519.jpg

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