new C2 cant connect to Wifi AP

Hi

I just bought a new C2 camera, it seems nice but I can not get to connect to my wifi system. I am pasting in the Wifi Key so I know I have it in correctly but it is not connecting, the test fails. I was searching tonite and I see a post on amazon saying this camera does not work with normal wifi keys. I find this hard to believe as 64 character keys are the original standard for wifi.

What can I do ? All of my other devices work fine.

thanks

HD

I have a Reolink C2 camera up and operational using both a 2.5ghz (N) and 5ghz (AC) WPA2 wireless network. I'm unsure what you mean when you refer to "Normal WiFi Keys". Does the Camera work using the ethernet port when you initially set the unit up but not when you disconnect and attempt to switch over to WiFi? Are you using a password you assigned to the access point, or something that the AP created for your device to connect the first time; like a plug and play button?

Any additional details you can provide here will assist in our helping you solve the issue.

Yes the camera works fine on ethernet but refuses to connect to WiFi.

I have always used straight 64 character hex keys which is what the real WiFi keys are "inside" and have been around almost since WiFi has existed. if you make up a password wifi key it gets converted (http://jorisvr.nl/wpapsk.html for a sample converter).

64 character hex keys are harder to dictionary attack because they are not based on a password.

The camera accepts the key fine but refuses to connect to the wifi so I assume they are using a non-standard format or have failed to implement the standard correctly.

Some more debugging data...

I set up a temporary wifi to test it just with a password (not a hex key).

I clicked the "Test" wifi button after setting it up and it still said "Failed" like all the other test.

BUT !! I was watching the WiFi AP itself and I could actaully see it connect (!) even though it said failed.

So I disconnected the ethernet and restarted it and it work on this temp wifi AP with a password and it worked.

So I was hoping that this meant all of the "Failed" errors I saw were bogus but no joy with the WiFi keys.

I went through the same steps ignored the "Failed" error are rebooted it with the hex keys in place and it just came up a the right LED on the front of the unit just blocks RED.

So this appears to indicate they have a different format for real wifi keys or they have not implimented the standard completely.

Hi harryd,
May I ask if your WiFi is WEP authentication ?
Reolink cameras supports only WPA-PSK/WPA2-PSK authentication, WEP encrytion is not supported.

I have a DLink 1650 AP in A and G modes running WPA2 with keys instead of passwords. I assume the key should be as straight 64 char hex string with no 0x etc in front of the string. I have about ~15 devices running on the AP at any given time with ~7 of them being wifi network cameras.

Read in http://jorisvr.nl/wpapsk.html that you posted and it writes, "However, some software also allows the key to be entered directly in the form of 64 hexadecimal digits". So, guess Reolink is not in the line. But it isn't much of an issue. Most of people never know that 64 character key exists. I don't.