Altas PT Ultra will not stay connected to Reolink Client

[SibeDad]

I purchased the new Reolink PT Ultra two weeks ago and I am using the Reolink Client on a Windows 10 Laptop to attempt to view the camera. I say attempt as the camera will not stay connected to the Client.
Once I finally get the camera connected to the Client all is fine...until I close the Client. When I reopen the Client the Altas "fails to connect". The only means to get a reconnection is to delete the camera and shut down the Client, then it takes several, usually at least 6 attempts to add the camera and reconnect to the Client. Both support and customer service have been involved in trying to resolve this issue and have had me going in circles for the past two weeks, with no progress.
Has, or is, anyone else having this connection issue with the Altas PT Ultra and Reolink Client? If so, were you able to resolve?
This is my 2nd Reolink camera, the 1st I had to return as it was not Wi-Fi 6 compatible, and my 1st use of the Reolink Client. Not having a positive experience!

[joseph_1979]

@sibedad Would you be able to get the camera close to the router and try again. My cameras are all WIFI and I am able to connect to all of them. The only issue I have is with the doorbell which takes between 7 to 12s to connect.

[SibeDad]

@joseph_1979 Apologies for delayed reply...I am new here and only allowed 1 post/day! Silly!
The camera is only about 10-12 feet from the router, any closer and I would have to bring it inside. It is mounted under my deck just below where the router sits inside the house. Thanks for the suggestion.

I have just reset and and set up the camera again. I have not been able to try this in the past two weeks, as I have to borrow a friends iPhone, which I had to use to set up the APP, as I don't use or have a smart phone...thus the importance of the Reolink Client on my laptop. 

I may have stumbled across a possible solution today. I will do some testing and give it some time and update here...if it keeps working.

[SibeDad]

Further Update:
I am still having issues with Altas PT Ultra connecting to Reolink Client. Most times I have to open, close, and reopen client several times before the camera will connect. Very frustrating!
I recently added an E1 Outdoor Pro to the client and this camera connects every time I open the client and this camera is located further away from the router and has a weaker Wi-Fi signal!
What is wrong with the Altas? Are others experiencing these issue...or am I alone with this problem?

[joseph_1979]

@sibedad I don't have this model and so I cannot comment. I suggest you to email support on support @ reolink . com or come to the Reddit community where you will definitely find customers who have this model.