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Hi,When I attempt to access the SD card of my new RLC-410S I receive message that reads: "Fatal Error: Failed to recognize data from the device". I have updated the firmware to V18.104.22.1688_16070801 and was attempting to reformat the SD card.<p cla*s="p1"><span cla*s="s1">Thanks,</span></p>Screen-Shot-2016-09-03-at-2.57.07-PM.pngScreen-Shot-2016-09-03-at-2.55.58-PM.png
Hi, for your problem, here is the suggestion:1. Please kindly confirm that the upgrade file matches your device and it is RLC-410S.2. Please kindly restart it to check.3. If it still doesn't work, please try to reset it.
Hi.Thank you for the reply. I have tried your suggestions but still experience the same problem.The firmware upgrade is correct. I performed the hard reset and I have the same issue.I log into the camera through the web address and when I try to access the SD card to reformat I receive an error message“Fatal Error: Failed to recognize data from the device”. Any other suggestions?Thank you.
Hi, sorry for the inconvenience. Please kindly send email to email@example.com and they will give you the final solution.
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