RLC-410S SD card not responding

[Guest]

Hi,

When I attempt to access the SD card  of my new RLC-410S I receive  message that reads: "Fatal Error: Failed to recognize data from the device". I have updated the firmware to V2.0.0.1168_16070801 and was attempting to reformat the SD card.
<p class="p1"><span class="s1">Thanks,</span></p>
Screen-Shot-2016-09-03-at-2.57.07-PM.png
Screen-Shot-2016-09-03-at-2.55.58-PM.png

[Guest]

Hi, for your problem, here is the suggestion:
1. Please kindly confirm that the upgrade file matches your device and it is RLC-410S.
2. Please kindly restart it to check.
3. If it still doesn't work, please try to reset it.

[Guest]

Hi.

Thank you for the reply. I have tried your suggestions but still experience the same problem.

The firmware upgrade is correct. I performed the hard reset and I have the same issue.

I log into the camera through the web address and when I try to access the SD card to reformat I receive an error message“Fatal Error: Failed to recognize data from the device”. Any other suggestions?

Thank you.

[Guest]

Hi.

Thank you for the reply. I have tried your suggestions but still experience the same problem.

The firmware upgrade is correct. I performed the hard reset and I have the same issue.

I log into the camera through the web address and when I try to access the SD card to reformat I receive an error message“Fatal Error: Failed to recognize data from the device”. Any other suggestions?

Thank you.

Hi, sorry for the inconvenience. Please kindly send email to support@reolink.com and they will give you the final solution.