Can't Directly Manage Doorbell After Factory Reset (But NVR Sees It) - What Am I Missing?

pfurrie

Have two Reolink Video Doorbell WiFi devices. Also have a Reolink RLN8-410 NVR. The cameras were installed prior to the NVR, so we knew they both worked and had been configured.

One day we had to make WiFI network changes in the one home where one of the doorbells (doorbell 2) is installed, and needed to go through the setup procedure for doorbell 2. Went through a factory reset of doorbell 2, then stepped through the first-time setup procedure. When doorbell 2 re-connected to the network (the same network now extends to both homes), doorbell 2 connected automatically to the NVR. Cool!

But now I can't figure out how to connect to doorbell 2 directly using either the smartphone app or the Windows app. It wants a password for the admin account, and the original password we had is gone (factory reset, thank you very much). That's not surprising, but does leave us unable to do some management functions on doorbell 2.

Do another factory reset of doorbell 2 and try again? That would put it back into the same situation as we currently have (NVR can see it, but can't directly manage it).

Is dual management possible? Yep... can already do it with doorbell 1, the one we didn't need to factory reset when the home 2 network had its WiFi network rebuilt to be on home 1's network.

I feel I'm missing something fundamental here.