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    Problem with constant disconnection requiring a hard reset

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    • Michelle M_267065164320974
      Michelle M last edited by

      Hi, I wonder whether you have any insights into why it might be that one of my two PoE RLC 511 cameras keeps disconnecting. One works well, the other, which is installed in exactly the same way in a similar position, keeps disconnecting. The only way to resolve the problem is to do a hard reset and a refresh/reinstall in the app. This is happening on average once per week. Any thoughts would be very welcome. Thank you.

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      • enrico.lonati_42489191329
        enrico.lonati last edited by

        Hi Michelle, are you sure that your power switch is ok?

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        • Michelle M_267065164320974
          Michelle M last edited by

          Hi Enrico, thanks for your reply and suggestion. I ended up returning the camera for a replacement. The POE switch seemed fine, I had a second camera connected, which didn't have a problem. The replacement is working well. I appreciate you taking the time to respond. Thanks.

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          • enrico.lonati_42489191329
            enrico.lonati last edited by

            Ok, fine!

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