problems connecting to cameras over home wifi and mobile data.

[matthew sargent_166606760882379]

Hi everyone..

I own a reolink argus 2 and a reolink argus eco. I have issues accessing both cameras and usually need around 5 attempts before it will connect. I have virgin wifi in the uk at 100mbps. The virgin home hub is terrible but I have updated to tp link deco m4. These give strong wifi throughout the house and even to the bottom of my garden but still the cameras struggle to connect. I have even put the camera next to the router and it is still difficult to connect. They work great all except for live view which is very frustrating when you get a notification.

Is there something I can do to improve this feature?

[user_680420993437851_680420993437851]

There are several reasons why your security cameras may not be connecting to your WiFi. Here are some potential reasons:
Incorrect WiFi Password: Make sure you are entering the correct WiFi password. The cameras cannot connect to the WiFi network if the password is wrong.
Weak WiFi Signal: The WiFi signal may be weak if the cameras are located far away from the router or if there are obstacles between the cameras and the router. This can result in connectivity issues.
Network Congestion: Too many devices connected to your WiFi network can cause network congestion and slow down the connection. This can make it difficult for your security cameras to connect to the network.
Firmware Issues: If the security cameras' firmware is outdated or corrupted, it may prevent them from connecting to the WiFi network.

[Cynthia_124785627824270]

Thank you very much for contacting us! Please kindly send your query to support@reolink.com. Then one of our agents will help you to troubleshoot. Thanks!

[Paula Nicholson_218627639382269]

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[Cynthia_124785627824270]

Hello Paula Nicholson, thank you for your willingness to help us! Have a nice day!

[DewiRitter_151978857394375]

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