Unable to download during Daylight Savings Time hour

Richard

This applies to cameras RLC-410S build 16091801,RLC-411S build 16091804, RLC-410WS build 16100802 and NVR RLN8-410 build 1609240.

Sunday here in the USA the time changed due to Daylight savings time.

Files recorded during the hour after the time changes, which have time stamps during 1:00 AM and 2:00 AM, as expected, can't be
downloaded through the Reolink Client software for PC/Windows. In the field that normally says 'finished', it immediately says 'Downlo...', which I'm assuming is a shortened Download Error.

This is only a once a year issue, and you can still get to the files by other means, but I primarily use Reolink Client, so it would be nice if it was fixed. At least within the next year
Richard.

Hi Richard

Thank you for you feedback.

May I ask if these recordings you mentioned can be downloaded from NVR to USB if you tried?

Secondly, do you have any screenshots of the download error you mentioned? if you do, please send to us by email (support@reolink.com).

What's more, we upgraded Reolink Client to V7.1.2.43 lately, please upgrade your Reolink Client to the latest version and try download again.

If convenient, please try upgrade your cameras to the latest firmware released on OCT 29th as well.

Richard

I just tried downloading from NVR to USB and that worked fine, no problems at all.
I downloaded the latest Reolink Client, V7.1.2.43, and it still can't download the files.
Connecting to the camera itself, instead of the NVR, though a web browser, I was able to download the files.

I've attached a screen shot after it fails to download the files. It doesn't show the full error, just "Downlo..."
The screen shot is from Reolink Client V7.1.2.40. V7.1.2.43 did the same.

Thanks for letting me know about the new camera firmware updates, I'll try to get to those this week.
Richard.
Screenshot-2016-11-15-22.02.32.jpg