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    No sound in the video record, downloaded with ftp

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    • popo22_123727622733952
      popo22 last edited by

      Hi

      I have a major issue with the video system.
      The recorder and the 4 cameras are installed at Paris, connected with a fiber very good internet connection.
      I am using reolink software on my iphone (wifi or 4G) and with my pc , conencted also nearby Paris with fiber internet connection.
      I have put in place a ftp conenction to my internet supplier, it works fine, I get recordings, but it is not usable as gigabytes of data each days.
      And, the recordings are ok for the video, but I do not have any sound on it.
      I try to open the video with vlc, MPC-HC, BSPlyaer, , I do not have sound and I can see with MPC-HC that there is no sound in the file. It is a x264 format.

      With the reolink application, I can wath cameras, do a record to my hard disk, it works fine, I do have the video with sound. In that case the video is a mp4 format


      I NEED to catch the video in real time with ftp system, BUT WITH the sound.

      Any idea will help

      Thanks you


      Screen-Shot-02-14-20-at-08.06-AM-001.png
      Screen-Shot-02-14-20-at-08.06-AM.png
      Screen-Shot-02-14-20-at-10.19-AM.png

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      • Cynthia_124785627824270
        Cynthia last edited by

        It's recommended to send an email at support@reolink.com and Reolink technical support will follow up the issue via email.
        Thank you and have a nice day.

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