Issue with scheduling Motion Detect and Alarms
Diogenes last edited by
I purchased my system in early May of 2020. It is a 8CH NVR RLN8-410
2 x 5MP Cam RLC-410, 2 x 5MP Cam RLC-520 set up.
Here is my issue.
I want to do 24/7 motion detection with recording to NVR of triggering events on all four channels.
I only want Push Notifications or Email alerts sent to me from 2300-0600 on three of the channels, the fourth channel views a side street that has traffic round the clock and for this reason I do not want Push Alerts or Emails sent at any time.
Under the recording schedule I have all four channels set up with green blocks in every block.
Under the alarm schedule I have red blocks from 2300-0600 and white blocks from 0600-2300.
I get Emails faithfully from 2300-0600 whenever there is motion detected.
However from 0600-2300 the NVR never records any events, even though I am in and out and around the property all day. I should get numerous events.
I have been told that the alarm must be set to all red 24/7 if I want motion detection to work.
What is the purpose of the "Recording" schedule if that is the case? I don not want to be flooded with emails telling me I just went in and out my front door.
I believe my NVR is not accessing the "Recording" schedule for some reason and is only referencing the alarm schedule for its operation.
Can someone enlighten me?
Cynthia last edited by
Hi, there, could you please report this issue to the support team: firstname.lastname@example.org? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new. Our support team will help you solve it soon. Thanks.It would be perfect if you could take several pictures of your NVR recording setting for us to have a check in the email. Thank you and have a great day!