finding alarm flags on NVR 24/7 recording

fireflynj

I have the POE D400 cameras / NVR RLN8-410 and using the Reolink Client for windows.
With NVR recording motion only I can search in the Playback "alarms" and it shows in color blue recording on the Horizontal band. but the dang thing is driving me nuts with alarms going off.
So now I have it recording 24/7 and set a narrow area and lower sensitivity on Motion alarm so it only alerts me if there is actually something there triggering it. but now if I search for "all" in playback search it show blue marking on horizontal time band like it should but if I do "alarm" it does not show me any marks where the alarms gone off.

picture shows "all" if I searched "alarm" all the solid blue bars after 10am are gone.

I have no way of finding motion alarms trigger on 24/7 recordings.

am I missing something?
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Cynthia

Hello Customer, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks.