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    Just purchased the Reolink Go PT.

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    • tresslarmlewis_471749205602500
      tresslarmlewis last edited by

      Just purchased the Reolink Go PT. I have inserted the SIM card I know 15 times since this morning and it keeps saying Sim not recognized. There is no info on the support regarding this issue. Please help

      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @tresslarmlewis last edited by

        @tresslarmlewis_471749205602500 What's your country and what SIM card service provider do you use?

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        • kevinvholloman_478091104407730
          kevinvholloman last edited by kevinvholloman_478091104407730

          This post is deleted!
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          • kevinvholloman_478091104407730
            kevinvholloman last edited by kevinvholloman_478091104407730

            It can also be poor contact between the SIM card and the camera.
            Solution: For Reolink Go, press the iron sheet on the SIM card slot so that the SIM card can contact well with the camera.
            I had a similar situation.
            And even before inserting a SIM card into the slot, wipe the contacts with a cleaning solution (not alcohol).
            Good luck to you! It will work out

            Reolink Fiona 1 Reply Last reply Reply Quote 1
            • Reolink Fiona
              Reolink Fiona Administrators @kevinvholloman last edited by

              @kevinvholloman_478091104407730 Thank you for your tips! You are so helpful.

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