Hi everyone, the webhook has been in our evaluation process now. But it may need some time to complete. Thank you for all your feedback. If there is any news, I will let you know.

Hey friends! We surveyed doorbell cameras back in June and learned that Reolinkers needs video doorbells with the demands of easy installation, budget-friendly, rich features, and stable internet connection. We will try our best to reach your needs.

Now let's enjoy the appetizers. (๑˃̵ᴗ˂̵)ﻭ

Basic Version Doorbell Camera:
Power: hardwire AC power supply 8-24V AC, or DC 24V.
Video Resolution: 2K
Audio: Two-way audio with noise cancellation.
Detection: Motion detection + AI detection
Storage: Micro SD card or Reolink Cloud or Reolink NVR.
Wi-Fi: 2.4GHz/5GHz
Smart Home: works with Google Assistant /Alexa
Support third-party software

Note: The above specs may change.

Thank you all for your patience and interest in the doorbell camera. I'll keep you updated about the design and production of the doorbell camera.

Feel free to comment on the feature you would like for the doorbell camera.


-------------------------------------------------------------------------------------------------------------
Updated:

The doorbell trial is open! 

Hurry up!  

Click here to know more, https://bit.ly/39Ce0gX.

Hi guys,

Many of you may receive an email from Google that you may lose access to Apps that are using less secure sign-in technology on May 30.
"To help keep your account secure, starting May 30, 2022, ​​Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password."



Some users may be confused. “Does it mean that I can no longer receive the email alerts using the Gmail from the Reolink devices? Should I change to another email?”
 
Don’t worry. You can still use Gmail to receive alerts from the Reolink devices. But you need to use the APP password generated by Gmail. Here is the how-to guide.
 
1. Enable two-step verification in Gmail
The APP password will only be available for the account that enables the two-step verification. You can follow the guide in the Google support center to enable it, https://support.google.com/accounts/answer/185833?hl=en.
 
2. Generate the App password for Reolink APP
You can have the step-by-step guide in this article,
https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-APP-Password-in-Gmail-Email-Account.
 
3. Copy the APP password and input it as the email password in Reolink APP/Client.   

 
Using app passwords is a more secure way, no matter for your mailbox or Reolink device. After you successfully change your email password to the app password, you can still receive email alerts from your Reolink device normally. (If you find the email error in the Reolink APP, you can use the APP password to try.)
 
Please let me know if you have any questions.

@lbs2reolink
Don't worry! It is not chosen by the order.

@svensk-svagströmsteknik_264796796358863 @Chuck_529633235447953
Hi all, we do have a plan for the motion tagging feature. If there is any update, I will let you know.

@t-maciek_382830390239374 I have feedbacked this to the R & D team. I will continue to collect your requests.

Smart 5MP Reolink Video Doorbell with Chime is now open for trial! 
 
Two versions available: PoE version & Wi-Fi Wired version.
 
Know more details and apply via: https://bit.ly/3F855zo  
 
Finally! Hurry up, guys!

@ben_324497754394813
For the download of the timelapse on the APP, after you cache the video, you can easily download it immediately. I will also forward your feedback to the product team to seek possibilities for modification.

For the timelapse on PC, in the future update, we will add the timelapse function to the PC Client. Stay tuned！

@enlightened-spirit_498291241517229
Hi, if your RLC-410W with hardware version IPC_51316M and the previous firmware version is v3.0.0389, you can roll back to the following firmware v3.0.0389. If your previous firmware version is not v3.0.0389, please contact our support team for other firmware. Submit a request – Reolink Support

Please check your hardware & firmware version carefully. You can download it at this link.
https://drive.google.com/file/d/1Ed6EOOnWPG31IHnIB3xTvEEU6rtl9X1S/view?usp=sharing

Hi Reolinkers, the new year begins, and here is our community 2021 Recap!

Though our new community officially operated in just the last two months of 2021, we have met 4909 new friends, created about 200 new topics and more than 700 posts!



Welcome everyone and nice to meet you! We have seen your power across the past two months in 2021. In 2022, we will continue to answer your question, provide the latest news and share useful tips with you. In the future days, hopefully we can continue to exchange ideas with everyone here and make the community better.

(Have not joined our community yet? Click the link below to register and join us now!
https://my.reolink.com/login/?redirect=https%3A%2F%2Fcommunity.reolink.com%2F)

To show our sincere gratitude, we are going to hold an event for all our Reolinkers. Today is the beginning of the week. Wondering what's going on? Check out the calendar below!



Leave a comment and let me know what’s your expectation for our 2022 Roadmap. 

Here are the links for the everyday event
Reolinkers' Week Day 2: Survey with Giveaway!
Reolinkers' Week Day 3: Product & Feature Roadmap
Reolinkers' Week Day 4: New Firmware: AI Model, FTP, and More
Reolinkers’ Week Day 5: Reolink Client Version 8.7 Beta & APP Version 4.29 Release

Hi, GO PT Plus/GO Plus users,
 
Now we have a new firmware for the GO PT Plus/GO Plus. We optimize the AI detection of the camera like AI Detection Zone, Object Size, Pre-Alarm and more.
GO PT Plus: v3.0.0.942_22041233
GO PT Plus: v3.0.0.942_22041233
 
If you would like to upgrade the camera, please write down your camera information in this form, https://bit.ly/3nqhAy9. 
Note: Please copy the device info directly from your APP/Client.
 
We will push the new firmware to your App within 2 weeks. (Please remember to enable the auto-upgrade in your APP. Device info>>Upgrade device>>Auto-upgrade)
 

Changelog:

1. Add AI-related Functions

Please find the settings in Settings>>Detection alarm. These new AI functions will help you better filter false alerts.


--Detection Zone
You can create a zone which you don’t want to receive the alerts from. The zone can be set for person/vehicle/any motions separately. The area is composed of multiple small grids. You can draw in any area. To avoid false alerts within the motion zone, we recommend that you can draw more space for the motion zone. Just as the picture shows. 


--Object Size
This setting is to filter the detection object by size. To set the maximum size and minimum size of the detection object, it can help filter some alerts like the rain/snow/insects.


--AI Sensitivity
The default sensitivity value (60) is the recommended value. You can also adjust the value according to your environment.


--Static Filtering Strategy
This can help to reduce false alarms caused by static objects like stationary vehicles.
 
Our algorithm will analyze the motion by frame. But there are tiny changes between consecutive frames in a "seem-to-be-static" video due to sunlight or other reasons. Accordingly, sometimes the box of the car is changing, even though the car doesn't move. Our algorithm can recognize this kind of situation and filter it out.
 
 
2. Add Other Functions:
--Pre-alarm Feature
The GO Plus/GO PT Plus detects the person/vehicle using the PIR＋AI algorithm. After the PIR detects the motion, our camera needs short time to decide whether there is a person/vehicle or not. So the alarm may delay this process.
 
If you enable the pre-alarm, the camera will have a small sound (smaller than the normal alert sound) before the normal alarm, which can also have deterrent effect.
 
If the camera finds that the motion is person/vehicle motions, the siren will be set off. If not, the pre-alarm sounds 3s and done. You can choose to enable it or not according to your need.

 
--Advanced Image Configuration (Available on Client Only)
You can find the settings on Display>>Advanced. These are the parameters that you
can adjust.
-Brightness
-Contrast
-Saturation
-Sharpness
Brightness & Shadows (manual/auto)
-Color Day mode
-Color Night Mode
-Black and White




--Voice in five languages
We change the “ding-ding” sound to the voice prompt for the initial set-up. The new version will include five languages including English, German, Italy, French, and Spain.
 
Note: These new functions will be available in the latest software.
Client v8.7.3: https://bit.ly/39WRGPI
APP v4.30: Download it in the google store/Apple store
 
If you have any feedback, please leave a comment below.

@r-reolink_484846949159092 Yes, it can add more than one Chime to the doorbell.

@casey1000_515180545573019 The doorbell will be estimated to be on pre-sale in August.

@robert-leyzerovich_519547077562499 Thank you for the reply. I will transfer the request to the IOS team for evaluation.

@nivek-retsel_503740308148405
Hi there, the product page will put all the specifications on the specification part of the product page soon.

For the non-PoE camera, you can use DC or AC power.

• 24 VDC, 0.5A, 12W
• 12-24 VAC, 40VA max, 50/60Hz

@mdunning_323765759099098 @nivek-retsel_503740308148405 @admgeo_136805241430192
Hi there, about the FOV, thank you for pointing out the shortage. I have discussed this with our product manager. We will keep collecting your request to better improve the doorbell product line.

@robert-leyzerovich_519547077562499 Thank you for the clarification! I will help forward the request.

@john_535806683521270 Hi there, the 8.8 Client Beta test will come this week.

Hi, y'all!

Thank you so much for your engagement in the #keentoexplore event! Your insight is meaningful to us.

Time for the Winners, hooray! 

We have randomly selected 3 winners from the comments! Congratulations! 
Andi Stoia
Donnie Ball 
franckk119

Your Prize is KEEN Ranger PT +Solar Panel.

We will contact the winners within 2 days. Don't forget to check the Chat/email!

Hi everyone!

Today I would like to share tips about some useful features in the APP. You can see below to find if there are features that you haven’t tried or understood enough.

1. Scene Mode

Using the scene mode, you can design different scenes to control the alarms and record buttons of all the cameras. You can set push, record, audio alarm and email notification in the scene mode.

To set up the scene mode like home/away modes, it can be convenient for one situation where you don’t want to receive the notifications at home but need to receive them when away. You don’t have to enable/disable the notification for all the cameras one by one.

 
How to set up

1. Slip the Devices interface down and find the Scene Mode configuration entrance.

2. Fill in the scene name, select a scene icon, and choose the alarm options for different NVR/cameras. Save the settings and the scene will be created.

3. Tap the created scene button to activate the selected cameras. You can add more modes you like or edit/delete the created mode

 
2. Hardware Decoding(Only available on Android)

Our APP uses Hardware decoding and software decoding to decode the video (display the video on the mobile phone/computer).

What are the hardware decoding and software decoding?

Hardware decoding is to use the mobile phone/computer's own decoding chip for analysis. This will decode faster, consume less CPU, and generate less heat. However, because the decoding is provided by the hardware, some mobile phones/computers may exist compatibility problems.

Software decoding is to use the programming algorithms to parse out and display video data. This will decode slower, consume higher CPU consumption, and generate more heat. When decoding higher-resolution videos, poorly performing mobile phones may not be able to decode the videos. But there is no compatibility problem with this decoding method.

When will the hardware decoding act?

Hardware decoding will act when the APP play and playback the video in the mainstream(clear mode). If the hardware decoding failed, it will switch to software decoding.

When can I disable the hardware decoding?

If you fail to live view or playback the video in clear mode, you can try to disable the hardware decoding.

How to set up

The left menu on the device page->setting->Hardware decoding

 
3. Notification Sound

Our APP allows you to choose different notification sounds. There are four options, Classic, Soft, Loud, and Default. Choose the one that you like most!

How to set up

The left menu on the device page->setting->Notification sound

FAQ about the notification sound:

(1) Why don’t I have the notification sound setting?

It isn’t available for some devices, where UID is beginning with xcptp. If you don’t find the notification setting, please try to delete such devices and set the sound. Then you can add back the device again.

(2) Why do I choose the classic/soft/loud sound but it will be changed to the default sound later?

If you don’t find the devices with the UID beginning with xcptp, please try to disable the push notification, enable it again, and choose the notification sound. If it can’t work, please try to reset the device or upgrade the firmware of the camera.

 
4. Picture in Picture(Only available on Android)

Picture-in-Picture(PIP) allows you to watch the live view while using other apps on your mobile.

How to set up  

Live view page->Three dots->Picture-in-Picture

Why isn’t available in the IOS?

Our device can’t realize the Picture-in-Picture function in IOS now. There is some compatibility problem between our device and the IOS. If there is any news, I will let you know.

 
5. Stretch Mode

Stretch mode can stretch the image to fill the screen while live view. If you think that the ratio of the video doesn’t fill the screen, you can use this mode.

Initial image

After enabling the Stretch Mode

How to set up

The left menu on the device page->setting->stretch mode

 
Comment below if you have any problems.