Broken file
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When i download a recording to my phone to save it i can't watch it.
The file is broken and can not be watched. I have enclosed a picture of the file.
It says videocodec not supported.
On my tablet everything works fine. -
@faasio82_480971996033257 Hello Faasio, thank you for the feedback. Please specify the following so we can help:
- Which app version you are using?
- Are you downloading videos from the playback page or downloading the videos by manually recording?
- Have you upgraded your cameras with the latest firmware?
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@faasio82_480971996033257 Hello Faasio, thank you for the feedback. Please specify the following so we can help:
- Which app version you are using?
- Are you downloading videos from the playback page or downloading the videos by manually recording?
- Have you upgraded your cameras with the latest firmware?
@Reolink-Lorenz:
1. Version 4.28.0.8
2. With playback en manually recording, it's the same problem.
3. Yes i have the latest firmware.
I have a Samsung telephone with Android. -
@faasio82_480971996033257 Thank you for the info, Faasio. I have just sent you a message. Please check it out and let me know if you have any questions.
