In this post, we will release the latest shipping news of the Reolink Duo dual-lens camera series preorders. Note that pre-orders made before Sept. 23 will be packed and sent out on Nov. 16 while the rest orders will be shipped before December arrives.

Here is the latest shipping news:

2021/11/12
All pre-ordered Reolink Duo PoE cameras are now on their way, by ship or by air, to warehouses around the world!
US: 3500 PoE cams
DE: 1800 PoE cams
UK: 980 PoE cams
AU: 620 PoE cams
CA: 550 PoE cams
HK: 380 PoE cams




2021/10/28
A total of 1002 dual-lens cameras, including 794 PoE and 208 WiFi ones, is now on the way to warehouses in the US, Europe, UK, and other countries by air.
US: 448 PoE cams & 71 WiFi ones
DE: 260 PoE cams & 110 WiFi ones
UK: 42 PoE cams & 7 WiFi ones
HK: 44 PoE cams & 20 WiFi ones




2021/9/30
We've sent out the first batch of Reolink Duo PoE/WiFi cameras by air.
US: 27 WiFi cameras
AU: 99 PoE cameras & 36 WiFi ones
CA: 99 PoE cameras & 36 WiFi ones

Hello @tbcsignup_467191114207442, as @Crimp-On_62210811129 says, the settings are kept on the cameras themselves. You can just install the Reolink Client on the new computer and add all the cameras to the app. Hope this helps.

@adsjc_272318703362203 Hi adsjc, thank you for the feedback. This is a known issue and we will get it fixed in a future app update.

Ready to beef up your home security? Looking for some good security cameras as holiday gifts for family and friends?



Score the best security camera deals & save up to 40% on our Black Friday 2021 sale now!

https://reolink.com/flash-sale/

If you can't decide which camera to buy, leave a comment below and we are here to help!

Any fan of the discontinued vandal-proof cameras here? Ready to hear some thrilling news?

We are going to release an upgraded version of the old RLC-422W camera. The new camera is called Reolink RLC-542WA with 5MP resolution, smart person/vehicle detection, and audio recording.



Does anyone here have owned RLC-422W before? Do you want to test the new RLC-542WA?

Click the link below and apply now!
https://reolink.com/reolink-trial/

Ps. You may watch the unboxing video of the RLC-542WA camera on our official YouTube channel.

@ptiroutier68_465655455441100 Patricia, vous pouvez désactiver le projecteur la nuit pour que les chiens n'aient plus peur. Voici le chemin pour désactiver le spot de nuit sur l'application du téléphone : Paramètres->Audio et Lmière->Projecteur LED->Mode Nuit->Fermer.

A fantastic all-around security camera with 4K images, pan-tilt-zoom, smart detection, two-way audio, and many nice-to-have features.



Take Reolink RLC-823A home now (available in the US only).
https://reolink.com/product/rlc-823a/

Ps. It is coming soon to other countries & regions.

Hello @ptiroutier68_465655455441100, here is a detailed guide on how to connect cameras to a NAS, https://support.reolink.com/hc/en-us/articles/900000628566-How-Can-I-Have-My-Reolink-Camera-Record-to-My-NAS. If you need any help in French, you may submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our support team will get back to you asap.

@glenn_48835891270 Hi Glenn, thank you for the feedback. Which version of Reolink Client are you using now? The latest version is 8.5.1. If you are not using this one, try to upgrade it and see if the issue remains. Download the latest version here, https://reolink.com/software-and-manual/

Hello @ramondp27_445871839580353, thank you for the feedback. May we know if you have upgraded your NVR with the latest firmware v2.0.0.274? If not, please check out the previous post by @Reolink-Fiona and upgrade your NVR.

Also, you may upgrade your mobile app and desktop software to the latest version and see if the issues remain. Download Reolink app & Reolink Client here, https://reolink.com/software-and-manual/

Feel free to contact us if you have any additional questions.

@aps_465066058956938 Hello Andy, we are sorry that the RLC-520A camera doesn't support SFTP. However, we plan to release a firmware update soon with FTPS support. If there are any updates, we will let you know.

@norm-lecouvie_475925406748920 Hi Norm, we are sorry that it is not possible to watch the camera live feed on your phone with voice commands. You can only see the camera live feed on Google Assistant-enabled devices. Hope this clarifies.

@trelower2_471448109822110 Hello there, we are still testing the latest firmware for the smart detection lineup. If you want to try the firmware now, please submit a request here, https://support.reolink.com/hc/en-us/requests/new, and ask our team to send you the latest firmware.

@chris_pinnington_370159556653236 Hi Chris, we are planning to release a WiFi doorbell, which will work with our NVRs, in the first quarter of next year. If there are any updates, we will definitely let you know. Stay tuned!

@travis_471570411499765 Hello Travis, sorry for the inconvenience caused. Cassie, our support team member, had sent you an email on Nov 24. Have you received that? If not, please check out the spam or trash inbox and see if you can find it.

@johnpeterphoto_141966347034793 The camera works great! Thank you so much for the sharing!

A fantastic all-around security camera with 4K images, pan-tilt-zoom, smart detection, two-way audio, and many nice-to-have features.



Take Reolink RLC-823A home now (available in the US only).
https://reolink.com/product/rlc-823a/

Ps. It is coming soon to other countries & regions.

Hi @dzljr_310896415424718, thank you for the feedback. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will look further into the issue and get back to you asap.