@maryc_415223955476634 Hi there, the video doorbell is expected to be available in May. Stay tuned!

@tenback_266134903410848 Not sure if we can add some holiday ringtone to the doorbell at the moment. But you will be able to record a voice message via the phone app and set up the doorbell to play the voicemail.

@balimelón_362138258030731 Hello there, thank you for the suggestion. The video doorbell that we are going to release will support dual-band WiFi for a more stable network connection.

@ckam_ca_242158725816541 Yep, PoE and ONVIF support are available on the doorbell

@rdunavent_430097646895270 Our doorbell camera supports both PoE and WiFi.

Hello @tbcsignup_467191114207442, as @Crimp-On_62210811129 says, the settings are kept on the cameras themselves. You can just install the Reolink Client on the new computer and add all the cameras to the app. Hope this helps.

@jasonmckay-117_247484246499502 We don't have any DVR systems. If you are referring to the NVR systems, we would love to clarify that our NVR systems are not developed with java programming language. We don't apply anything from log4j to the development of our NVR systems.

That is why Fiona said none of our devices, including the cameras and NVR systems, are affected by the lpg4j vulnerabilities. Hope this clarifies.

@kpb_459314713632931 Yep, there is a doorbell coming soon! And it will come with an indoor chime. Stay tuned!

@starfish21_37513982370005 Hi there, you may put your mouse on the camera on the live view screen and click on the right-click to switch between clear, standard, and fluent. Hope this helps.

@birdyhouse_478197318279416 Hello Birdy, we are sorry for the inconvenience caused. We have been testing some of the latest firmware for RLC-410W cameras now and we have not updated the latest ones on our site yet.

You may contact our support team and ask them to send you the latest firmware. Our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new

@jandernach_506784507535576 You are very welcome.

The 823A and 523WA cameras support both horizontal and vertical tracking. You may click the links below to learn more:

RLC-823A:https://reolink.com/product/rlc-823a/

RLC-523WA: https://reolink.com/product/rlc-523wa/

@wendel-anke_512741452226775 I don't think the vertical tracking feature will be added to the E1 Outdoor camera soon. If there are any updates, I will let you know.

@luisyve1676_511483854020827 Hi there, thank you for reaching out. Here is a detailed guide for your reference, https://support.reolink.com/hc/en-us/articles/360003432894-How-to-Add-Reolink-Products-via-Reolink-App. Hope this helps.

@abommaro_373_360329751683201 Thank you for the feedback. It is possible that the third-party software won't accept the H.265 codec as the RLC-823A comes with H.265 video format and the 420, 423, and C2 Pro with H.264.

To stream the video feed to the third-party software, you will need to use a substream and switch the video codec to H.264. Click here to learn more about the RTSP URL in substream, https://support.reolink.com/hc/en-us/articles/360006240073-Request-for-RTSP-URL

Hope this helps.

@tomcrean Thank you for the feedback, Tom. And I am sorry that I didn't get you right.

You may submit a request here, https://support.reolink.com/hc/en-us/requests/new, and attach a video as a sample to the request. Our team will take a further look into the issue and get back to you asap.

@shane Hi Shane, the scroll view feature allows you to see different cameras in order automatically. The scroll view time refers to the interval between the cameras to be present.

To enable the scroll view feature, you will need to click on the button in the red rectangle as the image shows. Hope this helps.

@juan06zaragoza_406033918103721 Hi there, we will release a video doorbell and chime kit in late May. Stay tuned!

@tomcrean Hi there, the video streaming on Google Nest Hub is limited to 20 mins each time. To continuously stream the camera, you may use the mobile app or desktop client, https://reolink.com/software-and-manual/.

Besides, there is no option to change the resolution or frame rate for video streaming on Google Nest Hub Display. Hope this clarifies.

@ian_507203724148950 Hi Ian, thank you for reaching out. You may click here to learn more, https://support.reolink.com/hc/en-us/articles/360009154673-Failed-to-Send-Camera-s-Files-on-WhatsApp. Hope this helps.

@hybris_504591858819267 Hi there, the ONVIF/RTSP ports are disabled by default with the latest firmware on the 823A camera. You will need to go to the port settings and re-enable the ONVIF/RTSP ports for third-party software integration. Hope this helps.