Dear Reolinkers,
we are excited to announce that our call center is now open to serve you better!



● Phone number: +1 833-424-0499
● Operating hours: Monday to Friday, 9:00 AM to 6:00 PM EST.
● Support: English Service Only. Toll-free for US&Canada.

At Reolink, we take your satisfaction seriously, and that's why we're actively improving our customer services to ensure you have the best experience possible. So feel free to reach out – we're here to help!

@aaron Hi Aaron, thank you for the suggestion. We plan to add thumbnails to push notifications in a future update. Stay tuned!

@maryc_415223955476634 Hi there, the video doorbell is expected to be available in May. Stay tuned!

Exciting News: Our latest Reolink App v4.39 is now released.

What's New:

1. Added two-way talk to landscape mode;
2. Added User Feedback section to sidebar menu;
3. Other optimization.

Find updates on Google Play or App Store and take your security to the next level!

Note: The APP adopts a grayscale release strategy so that the update time will differ in different regions.

@joseph_1979 Here is the link to download the APK file of Android app.
https://drive.google.com/file/d/1dMFXoNTRIXAX_ErhoxX_ZHg2U_gaX6E1/view?usp=sharing

Hey, Reolinkers!

Get ready to witness innovation in action. Here's what's coming:



PoE Camera:
● RLC-843A
This is an IK10 vandal-proof dome camera, upgraded and optimized for RLC-842A. We improved the reflection problem of the camera housing based on your feedback, and added spotlights and two-way audio to it.

WiFi Cameras:
● RLC-843WA
An upgraded WiFi wired version of the RLC-542WA. With higher resolution from 5MP to 8MP and spotlights and two-way talk features.
● RLC-811WA
This is an upgraded version of the RLC-511WA, which looks basically the same as the RLC-511WA, but has been upgraded from 5 MP to 8 MP. It also adds a 5GHz WiFi priority connection strategy for a faster and more stable network connection.

WiFi Kit:
● RLK12-800WB4
As I introduced in yesterday's trial post, it's a 12-channel WiFi 6 NVR system with four 4K Spotlight Cameras.
This WiFi NVR adds wireless technology on the basis of ordinary NVR, so that the WiFi IPC can connect to the NVR wirelessly. It also adopts advanced WiFi 6 technology, which makes the connection more stable and wider connection range.

Battery Cameras:
Discover our new battery solar standalone cameras with multiple resolution options! So we offer you a choice to suit every security need.
● Argus PT Lite
A new addition to the Argus PT series. Perfect for those new to battery-powered security: rich features with a high quality-to-price ratio.
● Argus Eco Pro & Argus Eco Ultra
The two standalone cameras have been upgraded in terms of resolution, with the former increasing from 3MP to 5MP and the latter to 8MP. Newly added features include color night vision and improved water protection.
● Go Ultra
The ultimate evolution of the Go series - finally 4G meets 4K! This 8MP battery solar standalone camera offers sharper details than ever before.

Which new product are you most excited about? Let us know your thoughts and questions about these new products!

Explore the full roadmap and subscribe for updates: https://reolink.club/45G9K7Z

@ben-weltevrede_490125244154035 Hi Ben, to avoid quick battery drainage, we have removed the access to our battery cameras, including the Argus 3 Pro, from a web browser. It is best to access the Argus 3 Pro camera via the Reolink mobile app or desktop app.

Also, please do not change the settings when you get the page after typing in the camera's IP address. Or else, it will result in potential damages to the camera. Hope this helps.

@tenback_266134903410848 Not sure if we can add some holiday ringtone to the doorbell at the moment. But you will be able to record a voice message via the phone app and set up the doorbell to play the voicemail.

@user_630673173327926_630673173327926 Most of smart non-battery cameras with an A in their names, such as 510A and 823A, support AI detection notifications via CGI commands or ONVIF pull-point. You may upgrade your cameras with the latest firmware here: https://reolink.club/3OdJtYA

Also, we are testing some firmware with webhook support. If you have any cameras with an A in their names, feel free to contact our support and try out the webhook feature.
https://support.reolink.com/hc/en-us/requests/new/

@balimelón_362138258030731 Hello there, thank you for the suggestion. The video doorbell that we are going to release will support dual-band WiFi for a more stable network connection.

@robert_727995756802212 Hello Robert, those 4 ports are for network cable connection and this NVR supports up to 12 cameras via WiFi connection. Hope this helps.

@matthew_635366143033465 Hello Matthew, please kindly contact support team and ask the team to send you a firmware with webhook support. Firmware is for cameras with smart detection only.
https://support.reolink.com/requests/

@matthew-willey_71877025214 Matthew, we offer legacy plans for users who have subscribed to Reolink Cloud before April, 2023. If you have any questions on cloud subscription, feel free to contact our support and our team will reply asap.
https://support.reolink.com/requests/

@s-stoessler_71959255531 Happy to hear about your interest in the Go Ultra camera. It works with a 6W solar panel, which gets the camera enough power to work for a whole day with only 1-hour charging, and features a 7800mAh battery for longer battery life.

And we have improved the waterproof design on this camera to avoid condensation issue.

@user_657668497326169_657668497326169 Thank you for the suggestion and this would be a nice addtion to Reolink's dome lineup. I will forward this to the team.

@Denis_403776597323975 Thank you for the feedback, Denis. You may submit a request here, https://support.reolink.com/hc/en-us/requests/new/, and our team will get back to you very soon.

@scallus13_695699536990316 Check if you have logged in to the APP with your Reolink account. Here is how to log in: https://support.reolink.com/hc/en-us/articles/16240477519001-How-to-Log-in-to-Log-out-Reolink-Account-via-Reolink-App/

@user_612890927030348_612890927030348 Please kindly submit a request here, https://support.reolink.com/hc/en-us/requests/new/, and our team will get back to you very soon.

@keoni_704774566166725 We are testing the fixed version now and it would be released in September.

@ibrahim You can upgrade firmware remotely via Reolink Client. Here is a detailed guide for your reference: https://support.reolink.com/hc/en-us/articles/900004550323/