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    Zoom and Focus operation are missing or fail / RLC-823a

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    • Lukasz Pawlak_499007224946859
      Dexter last edited by

      Hello Everyone,
      For a few days I am a user of Camera 823a.. The main problem I encountered is the notorious lack of zoom function. let's say I have 3 or 4 checkpoints set. I pass between them in the application and suddenly the camera stops zooming in and sharpening the image, on the ZOOM buttons it tries to catch the focus to no avail. I have the latest version of oprogrmowania 3.1.. happens ie so in the Android application, browser or Reolink Application for Windows MacOS..
      After restarting the device, it works normally for some time until you need to zoom in. then it returns to the base point but can no longer set the previously saved zoom or focus. I recorded a screenshot to make it clear what I was talking about.
      Such a problem makes the camera completely useless.. if you do not know when it loses its sharpness and zoom completely. :-(( Has anyone encountered this problem?  
      Best Regards

      Screen_Recording_20220213-144401_Reolink.mp4

      Lukasz Pawlak_499007224946859 1 Reply Last reply Reply Quote 0
      • Lukasz Pawlak_499007224946859
        Dexter @Dexter last edited by

        @lukasz-pawlak_499007224946859
        Video File
        https://drive.google.com/file/d/1Lsjg5WOMElSozQEKNFAhaGunViQ7QcCt/view?usp=sharing

        Reolink Fiona 1 Reply Last reply Reply Quote 0
        • Reolink Fiona
          Reolink Fiona Administrators @Dexter last edited by

          @lukasz-pawlak_499007224946859
          I saw your video and found two issues. The first issue is that after zooming once, the zoom doesn't function later. The second issue is the failure to focus. Are these always reproduced? When did the problem begin to appear? What other things did you have done for the camera? If possible, our technicians may need some information to have a further check. Could you please check the community chat?

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