Zoom and Focus operation are missing or fail / RLC-823a

[Lukasz Pawlak_499007224946859]

Hello Everyone,
For a few days I am a user of Camera 823a.. The main problem I encountered is the notorious lack of zoom function. let's say I have 3 or 4 checkpoints set. I pa*s between them in the application and suddenly the camera stops zooming in and sharpening the image, on the ZOOM b**tons it tries to catch the focus to no avail. I have the latest version of oprogrmowania 3.1.. happens ie so in the Android application, browser or Reolink Application for Windows MacOS..
After restarting the device, it works normally for some time until you need to zoom in. then it returns to the base point but can no longer set the previously saved zoom or focus. I recorded a screenshot to make it clear what I was talking about.
Such a problem makes the camera completely useless.. if you do not know when it loses its sharpness and zoom completely. :-(( Has anyone encountered this problem?  
Best Regards

Screen_Recording_20220213-144401_Reolink.mp4

[Lukasz Pawlak_499007224946859]

@lukasz-pawlak_499007224946859
Video File
https://drive.google.com/file/d/1Lsjg5WOMElSozQEKNFAhaGunViQ7QcCt/view?usp=sharing

[Reolink Fiona]

@lukasz-pawlak_499007224946859
I saw your video and found two issues. The first issue is that after zooming once, the zoom doesn't function later. The second issue is the failure to focus. Are these always reproduced? When did the problem begin to appear? What other things did you have done for the camera? If possible, our technicians may need some information to have a further check. Could you please check the community chat?