Constant Black screens and freezing

Mazim

Hello,

So, for the past 6+ months, your Windows app has had known issues with it. Many users including myself have reported these issues to your support team. Many versions of the app has been released since these issues started to appear, black screens, constant app freezing when opening and closing cameras.

Your support team have advised they have no time frame to resolve these issues and even your latest "beta" 8.7.2 still have these issues. I call it beta since your own support team have said it's a beta version even though in your 8.7.2 app release topic on the community here has no mention of it being a beta.

I'm not the only user to face these frustrating issues, others have complained on here too, the Facebook group and also reddit has mentions of these issues.

When is more focus going to be given to this issues? I feel like these issues are a low priority for your dev team and it's really disappointing. I had so much faith in the Reolink brand but not so much anymore due to this.

If your own devs can't fix it, isn't it time to hire some extra devs to focus on it?

Please let your users know what your plans are to have this resolved. Will it be in 8.7.3 that was meant to be released last week? Or 8.8.0? 8.9.0? 9.0.0?

What's the plan?

#OneDisappointedUser.

Thank you

Reolink Fiona

@lindsay_464625727078605
Thank you for all your feedback. Your feedback means precious to us.

I have talked with our Client team about these issues. They are focusing on these two issues now. We will have a plan to solve these in v8.8.x.

When it is released, we will make an announcement.

grimed

This post is deleted!

torbjorn_nesso

@lindsay_464625727078605 I'm having an issue with the Client Freezing as well, despite reinstalling both windows and client several times.. Hoping for a fix ASAP

KS

@torbjorn_nesso_228923583074494

The only version that is stable for me is 8.5.2
All the newer ones constantly lockup the live streams, and require a client restart to get them up and working again.

Chuck

@ks How can we download that stable version?

Chuck

@chuck_529633235447953 In case anyone else is interested I found 8.5.2 here https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions

So far it's not as choppy when watching the camera's.