Reolink 520A (Firmware 3.1.0) and Synology Surveillance 9.0 not working together

isbjerg

Hi

I have the Reolink 520A - Firmware 3.0.0 and Surveillance station 9.0 Beta working together with AI and everything. I have follow the guides from both Reolink and Synology.

Now I upgraded both of the Reolink 520A cameras to firmware 3.1.0 and disaster strikes. I cannot connect to the cameras via the type selection or Onvif in Synology. It looks like the approval process of the cameras is not working.

Any ideas ? It was working perfectly

isbjerg

Screen shots from Reolink 8.7.1

dk90103

Hi @isbjerg_533024393896188

On the newer camera firmwares (3.1 an later) some features are disabled by deafault - such as ONVIF. This is for security reasons. I do not recommend to use ONVIF with SS 9.0 as Advanced Events wont be detected and that is probably the strogest feature of this brand of camera.

I always setup a new camera using the Reolink Windows Client - Link to the latest 8.7.3 here:
https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.7.3.exe

That client easily discovers my Camera. I then note it's IP address and create a user inside the camera that I use for https connections from Surveillance Station (SS) and to the camera.
I go into settings -> Network -> Advanced -> Port setting and make sure to enable RTMP, HTTPS, RTSP using their default ports. I Leave HTTP and ONVIF disabled.

Hope this helps.