Unable to connect to Wifi

lee

Hi, Ive recently purchased 2 x Reolink Go PT cameras.

The first camera i setup as per the instructions, i had no issues and its up doing its thing.
The second camera , after i scan the code for some reason isnt able to proceed to the next steps to connect to the Wifi network.

When i click "no, i didn't hear the audio" it recommends to factory reset the camera.

I tried factory resetting the camera but no matter how long i hold the pin in, there is no audio message so say factory reset.

Is this a DOA? Is there anything i should try before returning is?

Thanks