Reolink cameras work fine from android app but all of a sudden from windows app wont connect?

[vtreola_151938036334734]

MY reolink cameras that i use to monitor my rentals all of a sudden wont come up when i run my windows reolink app. I can access them fine thru the android one but now when i go to connect via the windows app it just shows failed. nothing has changed for the cameras etc, and this was working fine up till a few days ago. Let me know if there is something to check or an update that might be needed for my windows app ?

thanks
Vinman

[joseph_1979]

@vtreola_151938036334734 Has there been any changes on your broadband at home? Maybe DNS was unable to resolve Reolink P2P servers IP. Can you restart the BB router? If you are a technical person you take note of the IP of the camera and through wireshark you shalll checkwhether there was any request from your BB ip (pc) to the camera.

[vtreola_151938036334734]

@joseph-chircop_497308027822318
i installed the software on another pc at my house and added the cameras back in and it works from that PC, but not from my original one anymore ? so not sure what is blocking it. I guess i can uninstall it and try to reinstall maybe, or is something on PC blocking it, not sure how to find out

[joseph_1979]

@vtreola_151938036334734 Can you try to see if you reach the p2p server of Reolink from this pc? From windows command mode enter time dig p2p1.reolink.com or p2p5.reolink.com. They have up to 16 p2px url. They use Microsoft azure and AWS servers.

You may also attempt to uninstall and install the client. Did you install anything on this PC or performed any updates?