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I made an $809 purchase on November 24th, and it has been an endless series of e-mails going back and forth between the most incompetent people I've ever interacted with in the 57 years of my life. I would love to send you all the screen shots, but I want my experience to be received by an individual who is either the vise president of the company, or someone who is on the board of directors. If this request is ignored, I will be posting a two hour YouTube video explaining how incompetent employees can cost a company millions. So, its your choice, either get me in contact with someone way up in the food chain, or I take my experience public. I assure you, when the public finds out what I went through with my purchase, it will cost the company several thousands, you know I'm right about that. Anyway, I've probably wasted 30 hours of my life dealing with the incompetent employees who 'work' (if you could even call it work) for Reolink.Also, I demand that certain employees be terminated on the spot as soon as you learn of their EXTREME incompetence.
We are so sorry for the unhappy experience caused you and totally understand your feelings.If you want a high-level manager, please submit your request https://reolink.zendesk.com/hc/en-us/requests/new.We will forward it to our manager and try our best to help.Please accept our sincere apologies for any unhappy experience, and we will really appreciate it if you could give us a chance.
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