Reolink RLC-411WS does not use full bandwidth available, results in laggy video

[dkremer_182486868963465]

My RLC-411WS only uses 1.4 Megabits/second in bandwidth and is always serving low quality and laggy video. I checked the settings in Encode->Encode and set it to Clear, highest resolution, maximum bitrate of 8192 kbps, H.264 profile High. The Reolink camera is using Ethernet (not wifi) and is directly connected to the router. I can see in the router that the camera is only using 1.4 Megabits/second.

I also have Reolink RLC-410W-5MP and Reolink RLC-511W cameras, with the same settings, and they are all using the full 8192 kbps with smooth high quality video.

What is wrong with my RLC-411WS? It only recently started having this problem.
Screen-Shot-2019-08-29-at-12.53.55-AM.png

[dkremer_182486868963465]

NOTE: This ONLY happens with the Reolink MacOS client. There is no problem when I use the Reolink HTTP interface directly.

[Cynthia_124785627824270]

Sorry for the inconvenience. Could you please send email to support@reolink.com? We will check it for you soon. Thanks.