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    Remote connection Issue

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    • Manuel Nardone_200687197171889
      Manuel Nardone last edited by

      Hello Team,
      I have a NVR in My summer House, it is connected to internet but when I try to reach the camera by my mobile app the video doesn’t start immediately, I need to push many times on the Play button.
      I have the some issue from all remote clients (PC,Iphone, Ipad).

      Apparently the connection is stable.

      Is there any check that I can do?

      Regards

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      • Cynthia_124785627824270
        Cynthia last edited by

        Hello, sorry about the issue. Could you please submit to support@reolink.com to troubleshoot this issue? Our support team will reply you as soon as possible.

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        • tracyreznik2_201952551289038
          tracyreznik2 last edited by

          I connected the camera and it works well but when I'm outside my home I'm not able to connect with the application of my iphone I see the last image filmed and when I press play it y just a logo that turns but does not connect

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          • Cynthia_124785627824270
            Cynthia last edited by

            It seems the NVR failed to connect the network cause the issue, if you reboot the router this NVR connected and power off the NVR to reboot this NVR, whether it can work or not? if still the same Could you please submit to support@reolink.com to troubleshoot this issue? Our support team will reply you as soon as possible.

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