Problem with Reolink Client

crisbres

Hello everyone .
I have a fully functional Argus Eco with an android app, but with Reolink Client for windows it doesn't connect by telling me wroung username or password. I state that UID, user name (admin) and password (same as the application) are correct. I have already tried to reset the cam, etc., but the error continues. I doubt that you can not use Client with pc connected to router without wifi with this cam. The cam is connected with a dedicated router access point.
Client version 7.2.2.33.
Thanks for any suggestions or clarifications.

Cynthia

Dear Crisbres, it is suggested to submit a request to our support center:https://support.reolink.com/hc/en-us/requests/new

Our support team will help you solve it soon. Thanks.

crisbres

I changed my password to a simpler one without special characters. It probably doesn't digest well too complicated passwords. Now it works

Cynthia

Dear Crisbres,
Glad to hear that you have fixed the problem and thanks for sharing your method.
Any further concerns, feel free to reach us.
Thanks!