RLC-811A camera with new RLN8-410 (N7MB01) - person detection NOT working

[gaven_507857660539110]

Hello,


I had the RLC-811A camera for about two months with older RLN8-410-E (N7MB01) and the new AI camera detection did not work with that older NVR hardware (H3MB16) so was advised by Reolink support to upgrade to latest hardware (N7MB01) which I did and received yesterday.

So far I am very disappointed with it... I cannot for the life of me figure out what settings makes the AI PERSON detection work (I don't care about VEHICLE or PET detection)

Since yesterday I only managed to get person detection working for about an hour, and of course I changed something, and now I have not got ANY person detection working at all since, even though the view & lighting now is MUCH clearer than it was when it actually DID detect people walking by yesterday. I have no idea what's going on. It must be some bug, because there is very little to change and I have tried everything and nothing seems to work.

All I am getting now is the "Any motion" events which I think is the older non AI triggering of any movement in video (which is useless)

The CAR AI detection IS working though - but I turn that off as I don't want it.

NOTE: problem uploading all images at once, getting error "request entity too large" so have to post separately...

Anyone have any idea what's going on?

UPDATE/FIX: This was fixed by a new camera firmware update which apparently was trained on video I sent them from this camera. Person detection works 100% of the time now from this camera. Firmware is v3.1.0.2473_23071803

[gaven_507857660539110]

@gaven_507857660539110

For example below, today there were many detections for "Any Motion" (FIG 1), but if I turn this off in filter to just see the other trigger types I see NO triggers for Person today at all (FIG 2)


FIG 1


FIG 2

Whereas, yesterday, you can see that it DID correctly find Person events even though the light was terrible yesterday at this time (FIG 3) - it managed to catch all people walking on both top paths in distance, as well as people walking up the steps close up. It even detected children on bicycles on top left path. BUT.... this only happened for a very short time period, between about 4.30 to 6.30...


FIG 3

after this NOTHING was detected... even though I was watching camera live and there were MANY people walking slowly across the road, path, stairs in much better lighting... and it detected nothing eg FIG 4.


FIG 4

I have no privacy mask and have completely empty Detection Zone set up so it should see entire frame. Alarm Delay set to 2 seconds.


FIG 5

Sensitivity is at "High 37" currently, but I have tried all the way to top. Person at Medium 61, but I have tried all the way to Max and all the way to Low. I have tried Alarm Delay at 1s and 2s. see FIG 6


FIG 6

I have tried Object Size of off completely and also on with various "small" sizes.. like below with a tiny yellow square - see FIG 7.


FIG 7

On the NVR in the Detection page for the camera (FIG 8), I have tried "MD Sensitivity" from Low to High, but not sure what MD means or if that is used for AI detection at all or not?

Is "MD Sensitivity" just for old non-AI based "motion" detection? Does this setting affect AI detections?

Also on this page on AVR (FIG I keep turning "Pet Detection" radio button to OFF, but when I come back later, it is back to ON again???


FIG 8

[joseph_1979]

@gaven_507857660539110 Increase motion sensitivity to 90%, Person detection to 65 and set the alarm delay to 0s.

[gaven_507857660539110]

@joseph_1979,

I do have motion sensitivity set to maximum for last few days (on phone app its all the way right at 50, and on NVR interface its all the way right at High)

I have Person detection on phone at High (99) and I also have alarm delay at 0s

For last two days I have got ZERO person detection's... even though the day is clear and sunny and there are many, many people walking slowly through the camera view!

The only thing I am getting is lots of the old non-AI "object" detection being triggered by any movement - I don't even want this... want to turn it off - I had that in my old NVR with old cameras - this is why I paid money to replace RLN8-410-E (N7MB01) with RLN8-410 (N7MB01). Right now I can see the camera triggering object motion when there is nobody in view - it is just seeing trees blowing in the wind - useless!

The user interface is very bad - I can't see what is old motion detection and what is new AI detection. I want to turn old detection OFF completely.

There is definitely something badly wrong... on first day for about an hour this camera worked and actually did people detection. I also tried a complete camera reset yesterday but it made no difference.

[joseph_1979]

@gaven_507857660539110 Can you restore the camera and untag any motion? Can you connect it to the application only to check that the issue is not on the NVR? Delete it from NVR.

[gaven_507857660539110]

@joseph_1979

What do you mean by "untag any motion"?

I was in middle of trying this... but problem... the camera is powered by NVR over the ethernet cable so not sure how to power it up & test it in Reolink software without connecting it to NVR. I might have a third party 12V power adapter, but don't want to blow camera by putting in wrong polarity.

Also not sure how software will see camera if its not on the network.

[joseph_1979]

@gaven_507857660539110 So you have connected the POE camera directly to the NVR. In this case all communication (from Win/Android) is through the NVR. I don't have NVR and so I kindly ask you to email Reolink support on https://support.reolink.com/requests/

Best practice is to have a POE switch and in this case you can communicate directly to the camera from your client.

By any motion I was referring to the following.



Please follow this link https://support.reolink.com/hc/en-us/articles/900002839763-How-to-Set-up-Smart-Person-Detection-only-via-Reolink-POE-NVR-System/

[joseph_1979]

@gaven_507857660539110 Follow the link provided in my previous response.

[gaven_507857660539110]

@joseph_1979 yes I already have "All Motion" unticked on all setup pages - but it doesn't seem to work or do anything because I STILL only get the "ball" object icon/notification on NVR display every time a car drives by!

Also you say you don't even have the NVR so maybe you don't notice the problems with it not working right at all. I have not got a single PERSON detection working since this NVR arrived in house after first day.

[joseph_1979]

@gaven_507857660539110 I am a customer like you and using my engieering/software skill to assist wherever possible. I suggest you to take it up with Reolink support.

[gaven_507857660539110]

@joseph_1979 its kind of infuriating now I think of it... becasue the only reason I bought this new hardware version RLN8-410 (N7MB01) when I already had a working RLN8-410-E (N7MB01) was because Reolink support told me the spotlights and AI detection of 811A didn't work with that version hardware and I should buy the same thing again to fix the problems!!!

[gaven_507857660539110]

@joseph_1979 I did - will see if they bother to try and figure it out. At least this time they do not have the "your hardware is too old - upgrade to latest hardware" excuse. I am software/hardware engineer too, and if I can't figure this out, when there is literally only about three sliders and a few tickboxes controlling it, then I don't know - something seriously wrong. Maybe its this new camera firmware that is on camera, and not on website causing it... maybe its only beta version. Was thinking of "downgrading" to website firmware of camera.

[gaven_507857660539110]

"Best practice is to have a POE switch"

Why? The NVR was bought to act as a switch ... it has a built in 8 port switch in it.

I have my own network in house with all devices connected to various gigabit switches from Netgear... but I don't want to have to plug 6 cameras into my own home network causing interference and continuous bandwidth usage. The cameras all stay on their own network plugged into NVR and don't cause any extra traffic on my home LAN potentially slowing/interfering with PC gear.

These cameras and NVR should work correctly together as paid for without having to seperate out cameras to another LAN.

[joseph_1979]

@gaven_507857660539110 Just liaise with the support and they will surely help you out. As you stated there are just a few settings and so this must be somehow fw related.

[rex reade_426905021436068]

@gaven_507857660539110
Any chance you could share the FW update that they gave you? I am basically having the same issue as you, Not detecting human movement and constantly counting my parked cars as moving, and they still don't have any update for our Hardware No. yet. I have a open Ticket with support but they haven't offered me any kind of update. The pervious RLC-810A That i had never had any issues at all. I was hoping this was going to be an upgrade.

[joseph_1979]

@rex-reade_426905021436068 Submit your request here https://support.reolink.com/requests/

[rex reade_426905021436068]

@joseph_1979

Yes I already have an open ticket with support I stated in my previous post. They haven't offered any kind of FW update only suggestions on settings changes I have already tried. Ill give it a few more days then the camera is going back and ill put my 810 back up.

[joseph_1979]

@rex-reade_426905021436068 This should not happen. They need to invest in more testing. Keep emailing them.