Reolink PC client crashes with Duo Wifi when in solo camera mode

[acanicio_729093081293029]

Rear Reolink community,

I finally received my 3 last cameras.
I now have :

• 2x E1 Outdoor
• 2x Duo Floodlight Wifi
• 1x Video doorbell Wifi

I use the Reolink PC client.
When in solo camera mode (i.e. display one camera on the screen) the client crashes with the duo camera before even showing a single frame.
In scrollview mode, when displaying the duo camera stream, the program crashes.

This does not happen when in multiple camera (mosaic) mode.
The other cameras' (E1 Outdoor) streams are displayed correctly.

I have version 8.12.1.
Windows 7 SP1
8Gb ram
1Tb HDD.
Thank you for your help !
Best regards
Axel

The renderer.log file show this error at the time of the crash :
[2023-09-10 10:50:16.008] [error] "main > app.vue > stopbeep > audio: " undefined
[2023-09-10 10:50:16.068] [info] "------player.vue > showedPlayerChannels: , start: 0, end: 1"
[2023-09-10 10:50:16.712] [info] "------player.vue > showedPlayerChannels: , start: 0, end: 4"
[2023-09-10 10:50:16.869] [info] "-----onPlayerChannelAdded: CAMCAN002 CAMCAN002----"
[2023-09-10 10:50:16.875] [info] "------player.vue > showedPlayerChannels: 0, start: 0, end: 4"
[2023-09-10 10:50:16.947] [info] "-----onPlayerChannelAdded: CAMCAN001 CAMCAN001----"
[2023-09-10 10:50:16.952] [info] "------player.vue > showedPlayerChannels: 0,1, start: 0, end: 4"
[2023-09-10 10:50:16.974] [info] "-----onPlayerChannelAdded: CAMCAN004 CAMCAN004----"
[2023-09-10 10:50:16.977] [info] "------player.vue > showedPlayerChannels: 0,1,2, start: 0, end: 4"
[2023-09-10 10:50:17.045] [info] "------player.vue > showedPlayerChannels: 0,1,2, start: 0, end: 4"
[2023-09-10 10:50:17.114] [info] "------player.vue > showedPlayerChannels: 0,1,2, start: 0, end: 4"
[2023-09-10 10:50:24.142] [info] "------player.vue > showedPlayerChannels: 2, start: 2, end: 3"

[joseph_1979]

@acanicio_729093081293029  Seems to be a video driver issue. Try to disable hardware acceleration first from the main menu of the client. The 8.12.1 requires DirectX9 and if you don't have it you need to install DirectX redist (June 2010). Try the 8.8.5 version which is 32 bit client.

https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

[acanicio_729093081293029]

@joseph_1979
Thank you for your suggestion.
I disabled hardware acceleration on the client but it didn't change the issue. Still crashing as soon as the DUO camera comes into view.
Dxdiag gives me :
DirectX 11
Intel core i5 M560 @2.67GHz
Intel HD graphics version 8.15.10.2281
Thank you !