Cloud recording error

[Cu79]

Hello. My E1 outdoor is connected to the cloud but doesn't upload vids. Comes up with a "-38 test failed, invalid token" when pressing the test b**ton on my app.

On the cloud website, says my subscription is expired but valid until next year?

My Cloud Plan
Current Subscription
Expired Subscription (Expired less than a year ago)
Current Plan:
Standard Plan (Yearly)
Customized display name:

Standard Plan

Valid Until:
10/12/2024 11:00
Cameras A*signed:
1/5

Any ideas?

[joseph_1979]

@cu79 I suggest you to take it up with support. Submit your request on https://support.reolink.com/requests/