Cloud recording error

[Cu79]

Hello. My E1 outdoor is connected to the cloud but doesn't upload vids. Comes up with a "-38 test failed, invalid token" when pressing the test button on my app.

On the cloud website, says my subscription is expired but valid until next year?

My Cloud Plan
Current Subscription
Expired Subscription (Expired less than a year ago)
Current Plan:
Standard Plan (Yearly)
Customized display name:

Standard Plan

Valid Until:
10/12/2024 11:00
Cameras Assigned:
1/5

Any ideas?

[joseph_1979]

@cu79 I suggest you to take it up with support. Submit your request on https://support.reolink.com/requests/