No detection, no notification

[Marian Siczek_715086104985814]

About 30% movement in my RLN8-410 is not detected, not recorded, no alarm notification sent which makes me not so happy customer.
What could be the reason for that - deficiency of Reolink software?

[joseph_1979]

@marian-siczek_715086104985814 Did you check that you have the newest fw on both the cameras and the NVR? You may to submit your complain to https://support.reolink.com/requests/

[Marian Siczek_715086104985814]

@joseph_1979
Thanks for reply. What FW stand for beside of "f*ckwit"? Did you mean sotware running equipment? If yes I checked settings NVR it's got the latest, about cameras I am confused; do I need to check and download it separately? If yes how doI do this?
Regards

[user_800728421712109_800728421712109]

Even when I disconnected and restarted each one, the problem still exists. Does anyone have any idea what could be the problem? 

[joseph_1979]

@user_800728421712109_800728421712109 Which cameras? Does this happen occasionally? Did you check from the Reolink Download Center that you have the newest firmware? And the client?