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    iOS app "Get encode info failed"

    Reolink Client & APP
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    • Guest
      Anonymous last edited by

      I am not able to view live or recorded video using the iOS app, whan I check the "encode" setting, I get message "Get encode info failed". What do I need to do to fix the error ?

      Also the MAC app say "no camera"

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        Anonymous last edited by

        May I know if your iPhone is within the same network of the camera or not? how about your MAC, are they all connected to the same router as the camera does?
        Please also check the State of the camera under Devices on the IOS app, does it show login succeed?

        Devices

        Would you please tell me what's the model number of your camera?
        Thanks in advance.

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          Anonymous last edited by

          Yes the iPhone and the MAC PC are both on the same home network (same router). The login into the DVR system/device is successful.

          The camera model is RLC-210W

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            Anonymous last edited by

            I plugged the NVR into another switch and now both phone and MAC clients are working. Thank you

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              Anonymous last edited by

              Hello, thanks very much for your valuable feedback, and we are so glad to hear that it is working now.
              Thanks for your support of Reolink products.
              Have a nice day!

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