@reolink-cam_813700743893181 I read using a switch to connect the cameras rather than the NVR is preferred. Wonder if that could perhaps be the issue?

Hello Reolink community,

I know at one time I was able to have both of my two camera feeds up at the same time, and have them both be in the higher quality. Now I can only have one cam at at time with the higher quality setting. What's changed? Both the cameras, and my Reolink RLN8-410 NVR have the latest firmware, along with the desktop clients. Appreciate any insight, thank you.

I have the RLN8-410 nvr, and two TrackMix POE cameras. All are out of date in terms of firmware. Would it be advisable to update the firmware for the NVR first, or does it not matter? Thanks.

Hello and good day members of the ReoLink community. I wonder if perhaps anyone else has noticed a drop in video quality with the latest firmware update to their TrackMix PoE cameras? I have been in contact with ReoLink support regarding an issue I'm having with the desktop clients, in which not all four feeds of my two camera system appear, but appear fine in the mobile app. Unfortunately they have not been of much help. It was only by accident, watching a YouTube video, that I learned the built in auto/manual check for firmware updates feature doesn't work, and that you have to do it manually by downloading it from their website. So as a result my firmware was over a year behind, on both my NVR and my two cameras. Okay, I have since successfully updated the NVR and the camera's firmware, having double checked what revision and firmware I should be using, and noticed a bit of a drop in video quality, particularly when the camera is in motion. It's very pixelated, until it stops tracking. This was not the case with the old firmware. Has a codec been changed or something? I have both cameras set to the highest bitrate/frame rate available. The only setting that confuses me (even after researching it) is the i-frame interval. Can somebody please explain to a complete moron (me) what that means, and what it should be set at? I want the absolute highest quality stream/recording. I'm not concerned about file size, I have a 12TB surveillance rated hard drive, for two cameras. I should also mention I am using the latest desktop client. Would greatly appreciate any insight from fellow users, as unfortunately ReoLink phone support reps are essentially just script readers.

Having the same issue. All cameras pull up fine on mobile, but not all appear on the desktop client, of three different computers. Contacted support today, they have no idea. They supposedly created a ticket and forwarded it to their warranty team. Sounds like the PC client is just broken, and they don't know how to fix it.