@reolink-fiona I will assume that I can only do what you instructed locally and not remotely. I will try this when I get home and will let you know - thanks

@reolink-fiona I will assume that I can only do what you instructed locally and not remotely. I will try this when I get home and will let you know - thanks

@reolink-fiona thank you for your reply. (Message connection failed. Click to try again) As I had said previously that when i left my house everything was working fine and has been since day 1. I just won't connect and i have tried all sorts - I have seen people say about NVR software update. could that be he cause my problem. I wont be home until 3rd July 2022 so may have to wait till then and do a reset & update. When I Reset will I get a new UID ? would it help if you if you knew my UID.
- just found extra info from July 2021 installation photo RLN8-410 Build no. 21030825 hardware Ver N3MB01 - Thanks Mike

My system RLN8-410 was working on 11-06-2022 when I as at home (and has been since new without a problem) before I left. Now on holiday and it won't connect to NVR is there anything that I can do remotely. Could it be that its updated automatically. I have tried everything I can think of but must be missing something. any ideas ?