My GO PT+ has stopped connecting to cellular; it will not respond to manual hard re-set. There is a steady red light, with an occasional blink. T-mobile rep, our service provider, has cleared everything on their end. I am unable to connect to my app in order to check firmware status or do further trouble shooting. I am unable to submit request for Help to Support because I am in remote location with my camera, and the required Order # paperwork is in a different state. I purchased the camera new a little over 1.5 years ago. Can someone assist please? Thank you very very much.