GO PT+ lost connection, won't re-set

[mjfreese86_436391733772417]

My GO PT+ has stopped connecting to cellular; it will not respond to manual hard re-set. There is a steady red light, with an occasional blink. T-mobile rep, our service provider, has cleared everything on their end. I am unable to connect to my app in order to check firmware status or do further trouble shooting. I am unable to submit request for Help to Support because I am in remote location with my camera, and the required Order # paperwork is in a different state. I purchased the camera new a little over 1.5 years ago. Can someone assist please? Thank you very very much.

[joseph_1979]

@mjfreese86_436391733772417 Check out this link https://support.reolink.com/hc/en-us/articles/900000644286-Introduction-to-the-Working-Modes-and-the-Status-LED-of-Reolink-Go-PT-Go-PT-Plus/?gclid=Cj0KCQjwj_ajBhCqARIsAA37s0zGcxnrYtU_W4EmPs8ZkODdpwu646mSAtQfojAaoL5Mppdf00ANcuQaAm-sEALw_wcB

Most probably there is something wrong with the SIM. Are you able to extract the SIM? If yes then insert it in your phone, change the APN and check whether you are able to watch a youtube video. What did the T-mobile rep said? Did he check the IMSI attach and that in the HLR there is the anchored MME? Ensure that the 4G signal at the camera location is strong and if it handovers to 3G/HSPA then it will be difficult to communicate.