I downloaded V8.12, hoping it would fix the missing buttons, but instead, my video disappeared. I had to go back to V8.11 and the crop/clip and PTZ Buttons are still missing. Does anyone know of a fix for this in the client?

For me it is everytime I try to do a playback. The desktop reolink closes or if I go to live view none of the cameras open unless I close the nprogram and reopen. I'm running 8.17.6_0.

@reolink-lorenz did you get the logs?

lorenz#reolink.com Thank you. I emailed the logs.

@joseph_1979 Joseph, I don't mind deleting and adding back, but my son will need to help me. I'll try to catch him tomorrow before he leaves for the rest of the week. Great idea btw.

@reolink-lorenz So what I did was uninstall and then reinstall the new version. After putting passwords back in, I had ALL the buttons on ALL the screens when I hovered over each. Once I closed it and reopened only the Camera, Video, and Streaming buttons showed when I hovered. Hope this helps.

_{@reolink-lorenz Thank you. I downloaded that and now each individual screen again has the camera, picture, and stream button when I hover. There still are no PTZ or Clip buttons. My two REOLINK E1 Pro 4MP HD Plug-in Home Security Indoor Cameras have all the buttons when I hover over the screens. Just the outdoor system, IP PoE Dome Surveillance Cameras that came with the NVR are missing the rest of the buttons. I am thinking I'll just live with it this way until one of the updates comes out and it goes back to normal.}

@victoria_627138625310723

@joseph_1979 I downloaded, then changed to v8.12 and nothing changed. No sure what that does as when I had v8.10 I didn't have this problem until downloading v8.11. Anyways, I'm heading back to v8.11 and hoping it works sometime in the future I guess.

@joseph_1979 I will try that now. brb with what happened.

@reolink-lorenz I don't know how to give permission ...