For me it is everytime I try to do a playback. The desktop reolink closes or if I go to live view none of the cameras open unless I close the nprogram and reopen. I'm running 8.17.6_0.

@reolink-lorenz did you get the logs?

lorenz#reolink.com Thank you. I emailed the logs.

@joseph_1979 Joseph, I don't mind deleting and adding back, but my son will need to help me. I'll try to catch him tomorrow before he leaves for the rest of the week. Great idea btw.

@reolink-lorenz So what I did was uninstall and then reinstall the new version. After putting passwords back in, I had ALL the buttons on ALL the screens when I hovered over each. Once I closed it and reopened only the Camera, Video, and Streaming buttons showed when I hovered. Hope this helps.

_{@reolink-lorenz Thank you. I downloaded that and now each individual screen again has the camera, picture, and stream button when I hover. There still are no PTZ or Clip buttons. My two REOLINK E1 Pro 4MP HD Plug-in Home Security Indoor Cameras have all the buttons when I hover over the screens. Just the outdoor system, IP PoE Dome Surveillance Cameras that came with the NVR are missing the rest of the buttons. I am thinking I'll just live with it this way until one of the updates comes out and it goes back to normal.}

@victoria_627138625310723

@joseph_1979 I downloaded, then changed to v8.12 and nothing changed. No sure what that does as when I had v8.10 I didn't have this problem until downloading v8.11. Anyways, I'm heading back to v8.11 and hoping it works sometime in the future I guess.

@joseph_1979 I will try that now. brb with what happened.

@reolink-lorenz I don't know how to give permission ...

@joseph_1979 also, with 8.11 at least I get the camera and video on each screen as I hover over the picture they come up. With 8.12, I have to either have the window on the larger screen or only view 4 cameras at a time now to see the video camera buttons.

@joseph_1979 I see, I only have two. I use to have 4 to 5 buttons but when it went to 8.11, I lost those. If I look at my cameras on my phone I get all of them, just not on the PC anymore. It's a Dell and Win 11.

@reolink-lorenz If you do 4 cameras, then you can get buttons on each screen, but clip is still missing on all 4 screens

@reolink-lorenz moving back to V8.11

@reolink-lorenz Also, when I look at all 8 cameras, with the beta you can only click the record button or take a picture when in the larger screen. So you have to move a camera over to the bigger screen to take a picture/video, that's not good if you have seconds to capture something.

@reolink-lorenz this beta doesn't have the clip either (that's the button I use most).

@reolink-lorenz Thank you. Let me try this...

@reolink-lorenz Thank you for helping. Here are two pictures, both only have the camera and video buttons. The clip and PTZ buttons are missing.

I bought the REOLINK 4K Security Camera Outdoor System, IP PoE Dome Surveillance Camera with Human/Vehicle Detection. I'm viewing them on my laptop.

I downloaded V8.12, hoping it would fix the missing buttons, but instead, my video disappeared. I had to go back to V8.11 and the crop/clip and PTZ Buttons are still missing. Does anyone know of a fix for this in the client?

I downloaded V8.12, hoping it would fix the missing buttons, but instead, my video disappeared. I had to go back to V8.11 and the crop/clip and PTZ Buttons are still missing. Does anyone know of a fix for this in the client?