Doesn't connect to my NVR. Have to view playback first then it connects. 8.12.1 also the same.


I really don't understand why literally every single release fixes 1 or 2 things at best yet brakes more and more.
I think when I first started with your systems in January, the software was actually fine yet every release after than has added more and more issues.

Doesn't connect to my NVR. Have to view playback first then it connects. 8.12.1 also the same.


I really don't understand why literally every single release fixes 1 or 2 things at best yet brakes more and more.
I think when I first started with your systems in January, the software was actually fine yet every release after than has added more and more issues.

Won't connect to my NVR (RLN8-410 v3.3.0.226_23031644) unless I view playback first.

Won't connect to my NVR unless I view playback first.

@guessy_305491556810936

Thanks for that, I might give it a try at some point if I need to download more.

My ticket with support was mostly a waste of time, after going back and forth with questions I had already answered, the conclusion was... nothing really, other than try and download direct from the NVR. Which isn't really an acceptable solution as my NVR is stored away.

They did at least say the issue will be passed onto R&D, so here's hoping something will come of it.

@joseph-chircop_497308027822318

I haven't, I was just googling the issue and came across this thread. Looked through the faq's but somehow I totally missed the submit ticket, I shall submit one.

@antastico_651941844185152

After multiple hours of trying, I finally got it to download the whole clip however, total size reported in the program says 3.95gb but it's split into 4 files, 1.95gb, 691mb, 1.75gb and 201mb.

Its not as much of an issue for me as I am fine with stitching them together but I shouldn't have to. I shudder to think how many parts it would be split into if I wanted to download a full day.

I am having the same issue with a 1h15m clip, just stops recording, sometimes the app will go grey in the background, other times it doesn't.

Client version 8.8.4.