Posts made by arterton_377256427802856

@joseph_1979 Yes. All the drivers are up-to-date. I have three other computer systems where the 8.15.6 version works fine. I have re-installed this version many times on this problem computer with no success (NO SOUND). I have even installed the Client on a new Intel Core i9-14900KF with an ASUS Prime X790M-Plus motherboard. It works fine there. It only fails on this Intel NUC machine.

The last version where I heard sounds from my cameras was version 8.8.5. Every version after that, and I have tried them all, no sounds come from any of my cameras.
I have an Intel NUC I9-13900 Extreme computer. The recordings are OK.

I just upgraded the Client to 8.15.6 from 8.14.2 and STILL NO SOUND. I chatted with Tech Support but they could not (and would not) solve my problem. It seems I am the only one in the world having this problem. Imagine that.

@crimp-on_62210811129 I just installed the 8.14.2 version and STILL NO SOUND.

@joseph_1979 Your link points to 8.12.1, not 8.14.1. I have 8.12.1 and it fails to produce sound also. I downloaded 8.11 from the French link and it fails too. I'll stick with 8.8.5 until I replace all the cameras with Lorex cameras. I'm done with Arlo and Reolink.

@joseph_1979 The only reason I wan to go to 8.14.0, besides the status, is it wakes up the cameras a little quicker.

@joseph_1979 I have uninstalled and reinstalled from 8.8.5 to 8.14.0 many times. Each time I had to readd all the cameras into each version with no sound in 8.14.0. Where can I get 8.11?

@arterton_377256427802856 I am also running Windows 11 Professional. I'm wondering if there are some group policy configurations I need to change. I also have an HP 2023 Elite Mini 600 G9 that runs the 8.14.0 client just fine.

@joseph_1979 I also have the Version of DirectX that the Client installation asked for; which required a separate installation. I believe it was DirectX 10 - a very old version.

@joseph_1979 I have toggled hardware acceleration, rebooted, etc. with no improvement. Don't the Techs at Reolink read these posts?

I upgraded to 8.14.0 from 8.8.5 and now I have no sound in the client. What could be wrong? I have an Intel NUC i9 Extreme (NUC13RNGi9) with all updates.