Hello support team,

I really need your help. I bought a RLC-511W and did a firmware update, because i thought the Wifi isn't working. But I think it was because of the ethernet cable was connected too. Whatever, after the firmware update the zoom and focus functions don't work no more, but they worked before. Can you help me please? Ist there a workaround available? For example a downgrade? I cannot find older firmwares on the website.

I did a reset of the webcam and check it over the app, webinterface and desktop app. Nothing is working.

It is very urgently because I need the webcam tomorrow for an exhibition.

The webcam details are in the attachment.

Here are the links were I downloaded the driver:

Support site: https://support.reolink.com/hc/en-us/articles/360026183113-03-11-2019-Firmware-for-Reolink-IP-Cameras-IPC-51516M-
Driver link: https://reolink-storage.s3.amazonaws.com/website/firmware/20190311firmware/RLC-511W_354_19031104.zip

Cheers,
Benni
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