I have an issue on playback from the NVR.  I started with the RLK8-410B4 and have added three more RLC-410 and one C1 wireless.  The system has been working well, except; I am trying to playback one camera feed at a time, full screen, in CLEAR mode, but the Reolink Mac Client (Ver 3.3.11.42) quits unexpectedly.  Error Message “Reolink Client quit unexpectedly.”  OS Version: Mac OS X 10.12.4 (16E195).

I am able to playback in FLUENT mode with no errors.  But I am trying to playback in CLEAR mode to take a picture of a specific event.

Steps to Recreate Error:

1. Select Channel to playback


2. Enlarge window to full screen


3. Play in Fluent Mode to confirm video recording is present


4. Start clip again, but in CLEAR mode


5. After about 10 seconds the Error Message “Reolink Client quit unexpectedly” appears

 

NVR Settings

Record: Overwrite = Checked; Pre-record = Checked; Post record = 2 minutes; Pack duration = 1 hour

Encode (Same for all RLC-410 channels)

Fluent: Audio = Checked; Resolution = Q720P; Frame rate = 7; Max bitrate = 160

Clear: Audio = Checked; Resolution = 2560*1440; Frame rate = 30; Max bitrate = 6144

 

Thank you for your help
Snip20170413_1.png

I was upgrading from: HI3535_NVR_8IP_REOLINK_L300_0924_4023_1322 to HI3535_NVR_8IP_REOLINK_L300_1104_4153_1418.

Thank you - I waited (actually had something to eat) came back... It completed!

Estimated upgrade time 1 hour 15 min.

Thank you.

Full system 7 RLC410 + 1 C1

The 8-port NVR is stuck on the ATTENTION screen for over 60 minutes.

I am attempting to upgrade to firmware: HI3535_NVR_8IP_REOLINK_L300_1104_4153_1418 from USB.

I used the same USB stick to upgrade the firmware on the RLC-410 cameras and that worked fine.  But the Warning screen:

ATTENTION

1. Update will take a few minutes, please wait!


2. After finished NVR will reboot automatically!


3. During upgrading, don't POWER-OFF or REBOOT.

Otherwise, NVR may not work!

Updating  Don't POWER-OFF or REBOOT!

(I am running the October firmware version.  Sorry I don't have the specific version... The NVR is stuck on the upgrade for the above pak file version.)

I am also trying to upgrade the firmware for the C1.  I have tried to use the LAN port on the back of the NVR (8 port), with the USB stick for the source of the C1 IPC_36S16M... file.  But this did not work.  Upgrade failed.  I will retry after the NVR upgrades to the latest firmware.

The C1 is new and it has only been connected to the NVR via the LAN port.  I have not tried to connect wireless yet.