Posts made by davidandrewpowell81_526149738635440

I believe that a lot of these issues will now be fixed in their next release of 8.11.0. Reolink responded to my issue and asked me to test their beta release which can be found here:

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe 

The issue regarding the menu items (move, clip etc.) have now been fixed by including a new toolbar tab at the bottom of the window. The playback date selection tool has also been fixed for me.

I expect that this release will be officially made available shortly.

@joseph_1979 Those work arounds don't work for me. But I realise now that if I hover over the correct place until the tool tip comes up, I can click the button even though its not visible. So that's my work around even though not great.

Thanks for your suggestions though. Appreciate the input. Thanks.

@joseph_1979 I only have one camera associated with Reolink Client. I have removed it. Re-added it. The issue still occurs.

I have just had the opportunity to install it on my laptop. The controls appear on there for this camera, Therefore, this issue must be something to do with my environment.

I've been using this camera for a year now and its only now become a problem with this version.

@joseph_1979 Hi. Thank you for your help.

To clarify, the main issue I'm getting is that the buttons (talk, clip, move, etc) do not appear when using v8.10.4 on Windows 10 Pro.

In addition, I also get the issue that I cannot select the date for playback. This was also mentioned above in a comment by @waynewillis88_388564343382234.

If I uninstall v8.10.4 and then install v8.8.5 (the version Reolink asked me to revert to), the issue goes away. You asked about the v8.8.5 client being 32-bit but I'm not sure if this client version was 64-bit or 32-bit. The latest version I am running is 64-bit (the same as Windows and processor on this machine).

If I then reinstall the latest v8.10.4 then the issue comes back.

As you suggest, I believe the environment to be the issue but haven't had the oppotunity yet to test this camera against another machine to confirm this.

I like your suggestions about the distributed packages.

I have made sure my version of Windows has the latest updates. It did not have but unfortunately this did not resolve the issue.

I have also just installed the latest Microsoft Visual C++ Redistributables. I have 'Visual C++ 2015-2022 runtime to version 14.36.32532.0' which I believe is the latest. Again, the issue is still not resolved.

I also have just noticed that, although the buttons don't appear, they are kindof still accessible. If you hover over the area where they are, you can see the tooltips pop up. Its as if the buttons are being overlaid by the video (rather than the other way around). Either that, or there are no buttons.

Not sure about the comment regarding being unable to connect to the camera. Are you sure that this was my comment? Regardless, I am able to connect to my cameras fine at the moment.

Many thanks for your thoughts.

@joseph_1979 Windows 10. Do you work for Reolink? It shows you as a moderator but not sure if you work for Reolink. If so you may be able to pull up all of this information as I provided this with the issue I submitted. Eitherway, I'm happy to answer any questions.

@joseph_1979 I've just uninstalled and reinstalled and this is still an issue for me connecting directly to camera. Reolink have all my information and videos showing the issue. They did ask me the other day if it was okay to close the issue but I said it had not been resolved. However, something tells me that if they are asking to close it then this issue may not be being looked at.

I'm going to try to install the client on another machine later to see if it connects from there to determine if the issue lies with the software/camera combination or the machine/camera combination.

@waynewillis88_388564343382234

I get issues 2 and 3 that you describe also on a Reolink Go PT Plus.

I raised issue 3 with support and provided detailed descriptions along with videos of me installing the latest version v8.10.4 to show the issue and then reinstalling a previous version to show the issue no longer occurs.

On 17 May 2023 they said:

"Would you mind using version 8.8.5 temporarily?
Our engineers are still working on the issue with the new version and we will try to fix it as soon as possible."

It is now 8 June 2023 and I have not heard anything back to resolve this. I work as a software developer and I know that if an intermittent issue like this occurred for multiple users and we couldn't get an immediate fix out we would roll back the release until we could get a handle on it. We would not tell our users to use an old version for an undefined period of time.

This isn't the first issue that's crept in. I noticed another in the detection zone but I let that one slide.

The camera I use is a really good camera (when the software works). I do hope that they manage to get a fix out soon and that they are not falling behind with support for this camera (whilst they develop new and upcoming models).